Jump to content
Sign in to follow this  
KLS1982

So Pissed At The Hilton

Recommended Posts

So Mara told me she had Marco Arechiga (officiant) confirmed since December. She told me that he was confirmed for my ceremony which in my contract starts at 6:00 pm and that he would do a rehearsal the day before at 7:00pm.

 

So Jaira the new coordinator emails me to confirm the times and has my ceremony to begin at 6:30, with the cocktail hour from 7:00-8:00, and the reception from 8:00-10:30.

 

I write back and state, no that isn't right, the ceremony is supposed to start at 6 and Marco was already confirmed for that.

 

She writes back and says that he can only do it at 6:30. I decide to email him directly and he says that he was never confirmed for 6:00, that it was always for 6:30 and that he was NEVER asked to do a rehearsal. (I have the saved email from Mara saying Marco was confirmed for 7 on Friday night).

 

So I am just thinking that Jaira is being stupid about the 10:30 thing and that it shoudl really be 11:00. I decide we'll stay with Marco and move everything back a half hour. So I write Jaira to say that we'll stay with Marco and I go and email all my vendors to say that everything will be pushed back a half hour. Jaira writes back to confirm again that the reception will end at 10:30 so i say if the ceremony is being moved back a half hour then the reception will end at 11:00.

 

 

She writes back and says "thats fine, but there can't be any music, it's the Hilton's policy"

 

I AM LIVID!!! This is getting ridiculous dealing with these people and I freakin emailed all my vendors already, and I'm upset since Marco came so widely recomended.

 

I feel at this point that I will jsut have to find another officiant and keep everything as scheduled. But i am so upset that they thought they could shave off a half hour of my reception because of THEIR mistake. UGH!

Share this post


Link to post
Share on other sites

So sorry to hear about your frustration! Have you heard anything about other officiants? No music WTF!!! Did you tell them you have the email with the original times? I hope things get better for you!

Share this post


Link to post
Share on other sites

Hmmm- so why this particular officiant? I would look for another because it seems as if he is the one with the confusion. IMO- although the officiant is important, he's only there for like 15-20 mins. Why not find someone else who can do the job adequately and get everything else you want? Plus 6:30 would create lighting issues right?

Share this post


Link to post
Share on other sites

He got so many positive reviews that I wanted to stick with him. What worries me is that if Mara were still there then she would hve never informed me that the ceremony was actually at 6:30!!!! For most people, they would have already had their invitations made!!!!!! She never told me that the time changed and she blatantly lied about confirming with him about the rehearsal dinner (he sent me all the emails he had back and forth with her!!) I am looking for another officiant as of now! But its so worrysome that this is the way they are operating.

Share this post


Link to post
Share on other sites

This is what I would do:

 

1) continue to look for a new officiant (*edited to add - that can accommodate your time line)

 

and

 

2) contact the new coordinator and let her know her proposed "music off" at 11:00 is unacceptable, ask to speak with the Hotel's catering Manager. or the Manager who over sees her. Send him or her the email you received from the other coordinator that was "representing" the hotel and ask them how they plan on compensating you!

Share this post


Link to post
Share on other sites

Dear Kim and forum guests,

 

I am as surprised as Kim is regarding this ceremony. Since December 2007, I knew I wasn't available to officiate the wedding at 6:00pm because I have another wedding in Cabo San Lucas at 5:30pm.

 

I was never informed of the rehearsal, but luckily I am able to do it. I just wanted to get my message accross to all of you... Thank you for considering my services, I am flattered that you do.

 

We as vendors are subject to confirmations from the Wedding Coordinators. Thank God I have all my e-mails to prove otherwise.

 

Once again, I apologize for what are you going thru right now Kim.

 

The forum is right, there are many other officiants and they are all very good.

Unfortunately, this time I wasn't informed properly by the WC.

 

I wish you all a happy day and thanks again for all your nice reviews.

 

Rev. Marco Arechiga

marco@loscabostoday.com

Share this post


Link to post
Share on other sites

Hey Marco, thanks for posting. Thats really cool of you to set the record straight. I had no doubt that it was the WC that misled the bride into thinking you were available.

Share this post


Link to post
Share on other sites

also kim, you ought to call hilton corporate in the US to express your dislike for the runaround caused by one of their staff. oftentimes, if you call corporate or write to their ceo, they will (sometimes) offer to compensate you in some way.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  


  • Best Destination Wedding Sponsors



    Facebook Pinterest Google+ Twitter
  • Posts

    • Good afternoon, I wanted to inquire if anyone has or knows someone who got married at this resort. How was it? How are the coordinators? Packages that were chosen. Any help would be greatly appreciated.   Thanks.
    • Hi all! I know this is an old thread... but just in case there are other destination wedding brides out there with the same question, I thought I would answer! My guy and I live in Texas and just got our marriage license (yay!). We are getting married in Playa del Carmen, Mexico. The Dallas County clerk informed us that we can get our marriage license in Texas, bring it and a Texas-registered officiant to Mexico, have the ceremony in Mexico, then bring the marriage license back to Texas to file and it will be LEGAL in the US.  In  other words, we can legally get married in Mexico using our Texas marriage license and officiant (who is a family friend), then file the paperwork when we get home. Where it says 'county in which ceremony was performed' on the license, we just put in Playa del Carmen, Mexico and bam! Married :) I do not know if this is true for other states, but it is CONFIRMED for Texas! I suggest asking the clerk when you register for your marriage license. I am overjoyed that we can have a US-legal marriage in Mexico so our wedding date on our license will be the actual day! NO blood tests, or getting married before or after the trip required!  
    • Every Bride spends a lot of time researching and worrying about her perfect wedding dress. While many Indian brides choose the traditional red colour for their bridal gown, a few of them find some different colours to wear on their special day. Here is a description of how to choose an Indian wedding dress that suits your skin tone. 1) Fair complexion: You can choose any shade of blue or bright shades of pink and red. In the shades of blue- select scuba blue or royal blue. Among other colours this season, you can pick up your dress in tangerine.   2) Wheatish complexion Just select those colours which bring out the warmth in your complexion. Some of the best options for you are tangy orange, saffron yellow, vibrant shades of red, mint green and hot pink.   3) Dusky complexion: If you have an olive skin tone, then you can pull off any rich and dark colour quite well. So, the colours like classic blue, marsala, burnt orange and brick red are just perfect for you. Also the metallic silver, gold and bronze will even flatter your face pretty well
    • I will be using the hPage Website Builder to create a free website for our wedding. I am planning to post wedding updates, wedding photos, wedding reminders, and wedding articles regarding our upcoming marriage there. For RSVP, I am using Facebook events since almost all we invited have facebook and it would be easier to get their "yes" or "no" confirmation there. In case anyone is interested as well here's their site: hPage Website Builder - https://www.hpage.com
    • Minimalist wedding bands look so classy and timeless regardless of the venue.
  • Topics

×