So Pissed At The Hilton
Posted 19 March 2008 - 02:17 PM
So Jaira the new coordinator emails me to confirm the times and has my ceremony to begin at 6:30, with the cocktail hour from 7:00-8:00, and the reception from 8:00-10:30.
I write back and state, no that isn't right, the ceremony is supposed to start at 6 and Marco was already confirmed for that.
She writes back and says that he can only do it at 6:30. I decide to email him directly and he says that he was never confirmed for 6:00, that it was always for 6:30 and that he was NEVER asked to do a rehearsal. (I have the saved email from Mara saying Marco was confirmed for 7 on Friday night).
So I am just thinking that Jaira is being stupid about the 10:30 thing and that it shoudl really be 11:00. I decide we'll stay with Marco and move everything back a half hour. So I write Jaira to say that we'll stay with Marco and I go and email all my vendors to say that everything will be pushed back a half hour. Jaira writes back to confirm again that the reception will end at 10:30 so i say if the ceremony is being moved back a half hour then the reception will end at 11:00.
She writes back and says "thats fine, but there can't be any music, it's the Hilton's policy"
I AM LIVID!!! This is getting ridiculous dealing with these people and I freakin emailed all my vendors already, and I'm upset since Marco came so widely recomended.
I feel at this point that I will jsut have to find another officiant and keep everything as scheduled. But i am so upset that they thought they could shave off a half hour of my reception because of THEIR mistake. UGH!
Posted 19 March 2008 - 02:40 PM
Posted 19 March 2008 - 02:44 PM
Posted 19 March 2008 - 02:52 PM
1) continue to look for a new officiant (*edited to add - that can accommodate your time line)
2) contact the new coordinator and let her know her proposed "music off" at 11:00 is unacceptable, ask to speak with the Hotel's catering Manager. or the Manager who over sees her. Send him or her the email you received from the other coordinator that was "representing" the hotel and ask them how they plan on compensating you!
Posted 19 March 2008 - 03:12 PM
I am as surprised as Kim is regarding this ceremony. Since December 2007, I knew I wasn't available to officiate the wedding at 6:00pm because I have another wedding in Cabo San Lucas at 5:30pm.
I was never informed of the rehearsal, but luckily I am able to do it. I just wanted to get my message accross to all of you... Thank you for considering my services, I am flattered that you do.
We as vendors are subject to confirmations from the Wedding Coordinators. Thank God I have all my e-mails to prove otherwise.
Once again, I apologize for what are you going thru right now Kim.
The forum is right, there are many other officiants and they are all very good.
Unfortunately, this time I wasn't informed properly by the WC.
I wish you all a happy day and thanks again for all your nice reviews.
Rev. Marco Arechiga
Posted 19 March 2008 - 03:39 PM
Posted 19 March 2008 - 03:55 PM
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