Mca1116

Hi, I am getting married on November 10. I ha NO idea there was any construction going on in the sunrise section until I read it on this forum. I called and tried to have all of my guests moved out of the Sunrise section this is the exact email I received... "My name is Abril Reyes from wedding sales department in charge of moon palace. I have been reached by Ms Elvia Gilharry on regards to your request to change your entire wedding group to our Nizuc section of the resort due to the construction going on Sunrise section. Unfortunately I don't have room's availability on your traveling dates to fullfill this request. The construction is currently being held only in the lobby since most of the work on other areas is almost done; as of today, the "sky bar" is open and fully functional, the kid's lounge "wired" is also open along with our fully remodeled night club "noir." All of these areas are featured only in Sunrise section. Please accept my apologies if this caused you an inconvenience, however, our staff will out do their best to make yours and your guest a very pleasant stay." So I emailed her back and told her I find it hard to believe that the resort is that booked and I will just try to have it taken care of upon my check in. I think I am just going to wait and see what it is like when I get there before I make a total stink about it. I can't stress out about this construction thing until I see it for myself.

I'm waiting to pay my final PO upon check out, I refused to send them any money and my coordinator was completely find with it.

We will be there the same time!!! Our wedding is November 10 at 4pm! We are staying from the 6th-15th. We are using smile market/ocean photo studio, I didn't want to deal with the hassle of bringing an outside photographer in. Our locations were confirmed when we signed our wedding PO, but it does say they are not guarenteed until we arrive in Mexico, I'm not to stressed about it. Our group is staying in the Sunrise section, I was told by someone who has been to Moon Palace that it is the "louder/partying" section.

I had to send him a $100 deposit

I have Daniela ocampo morales ([email protected]) she has been excellent! She contacted me on August 3 to start working on our November 10 wedding. She has answered all of our questions and replies to emails in a timely manner, she even gets back to me on weekends. The only problems I have had have been with reservations. Our link only worked for about a month so my guests had to book through michelle farinas in Miami, then they did away with that office and NEVER told me, I found out via a guest who emailed her for reservations.. All of our guests then had to book through random people, and all the phone numbers they gave us would be answered in spanish or would be put on hold and forgotten about. the only advice I can give any new brides is to definitely go through a travel agent, it will reduce a ton of stress, and eliminate the tons of calls, emails and confusion from your guests. I have had to call palace resorts so much that some of the wedding planners know me now. The next 7 weeks aren't going to go by fast enough, I can't wait for our planning to be over!

Im using Marvin at maya floral also, his prices are half of what the resort charges and he has been extremely helpful, even after I changed my mind 2 1/2 months before our wedding. He will do bouquets, boutinerres, centerpieces etc... All I did was tell him my wedding colors and sent a few examples of what I wanted and he sends back pictures of what he creates. His contact info is [email protected]. When you email him make sure you put "WEDDING floral services" in your subject title. I know some brides on here have had issues with him getting back to them, I have not had any problems at all with him responding to emails, in fact he has been very prompt and has even emailed me as late as 9:30-10:00. All he asked upon order confirmation was for a $100 deposit that you pay via PayPal and you pay the rest once he delivers your flowers. You wont be charged a vendor fee because he will deliver the flowers to the resort lobby and you can have someone meet him there to pick them up. Hope this helps, let me know if you need anything else.

For those past brides who have had a symbolic ceremony.... Did your guests or bridal party have any way of knowing you were only having the symbolic ceremony? I don't want anyone to know we will already be married in the states before we leave for Mexico.

It's not only that my guests haven't been able to book, it's that I told all of my guests in our invitations that they had to book via the link so when they go to book and it doesn't let them they then call me and want to know why they cannot book. It doesn't make the resort look very good when people can't even reserve rooms for my wedding. Then when guests email Michelle she doesn't get back to them and they call me wanting to know why she ignores their emails. The other day I sent an email out to all of my guests with Michelle's contact info and telling everyone that our link is down so hopefully that eliminates the frustration of my guests. I just feel bad for them.

Have any of you ladies had an trouble with your guests booking their hotel stay? We did not go through a travel agent so we had to email all of our guests our booking link, and twice now people have called saying the site is not working. Most recently being today, when my cousin called me bc she has been trying to book her room for over a week... She finally called the 800 number provided on the website and they told her my link was deactivated. The rooms I blocked off are blocked until sept 7, so there is plenty of time left for our guests to book. I emailed Michelle farinas in the Miami office stressing to her how frustrated this is for me and my guests and how it is deterring our guests from wanting to stay at moon palace and she is not the least bit concerned. Their customer service is terrible, it is definitely hard enough planning a destination wedding let alone having to deal with all of your guests calling bc they cannot book their rooms. Also the link on the website to book hotel transfers does not work, so now I have to email every guest their email address so they can get to and from the resort. Just wanted to give all those who did not book through a travel agent that their link maybe disfunctioning!

Do any of you ladies have Juana Moreira as their wedding coordinator? I was assigned Beatriz, then Giselle and now Juana. I haven't heard from her and I emailed her 2 weeks ago?

If I were you I would just check with your wedding coordinator about the cost. When I had Beatriz she told me the fee was for them to set it up, so I said I would just have one of my guests set it up for me before our ceremony started and she told me that was not allowed. So we just decided against it. Just an FYI... She also told me it was $250 to setup any decorations at the reception. I'm not having anything fancy just a centerpiece and I was like I'm not paying $250 for them to put a bowl of flowers on the table. I'm just going to ask my FI sister to take care if that for us. She said the only thing they didn't charge for was putting the place cards out. I also have a new wedding coordinator So maybe she will tell me something completely different!

I was told we had to bring our own and there was a $150 set up fee. I don't know if anyone else was charged that but it def detered us from bringing the stuff for a sand ceremony or a unity candle.

I have finally heard from who I was told by Michelle Farinas was my wedding planner giselle only after sending her a very demanding email and pointing out to her that she has ignored my past emails. She responded by saying she was forwarding my email to my wedding planner Juana moreira does anyone have her? If so how is she? How many wedding planners am I going to have? It seems the more people that we have Planning our wedding the more confusing it will become.

I have finally heard from who I was told by Michelle Farinas was my wedding planner giselle only after sending her a very demanding email and pointing out to her that she has ignored my past emails. She responded by saying she was forwarding my email to my wedding planner Juana moreira does anyone have her? If so how is she? How many wedding planners am I going to have? It seems the more people that we have Planning our wedding the more confusing it will become.

These are the group amentities I was told: 5-9 rooms for 3 nights or 15 room nights= one hour private function 10-19 rooms for 3 nights or 30 room nights = 2 complimentary nights based on original room category up to concierge level + one hour private function 20-24 rooms for 3 nights or 60 room nights = 4 complimentary nights + 1 two hour private function 25 rooms or 75 room nights= 7 complimentary nights + unlimited private functions (one hour cocktail + two hour dinner MAX three hours per day) + one room upgrade for the bride and groom to the next available category up to concierge level. We basically told our wedding coordinator how many rooms we wanted blocked off and for which dates, booked our room and she emailed me a secure link that we had to send to our guests in order for them to book under our group contract and for them to get the group rates. We signed our group contract in Feb for a Nov wedding. Hope this helps a little

I forgot to ask you... have you sent your out your invitations yet? We sent ours out the first week of March because we wanted to give our guests 6 months to book (I made Sept 8 our RSVP deadline since MP said they would only hold the group block until then). As of now we have 7 people (not including FI and myself) definitely booked for 22 nights, and 10 others that have RSVP'd yes but have not booked, some who have purchased airfare but know they have til Sept to book the room so they are waiting-for what reason I have no clue?? And that number doesnt include 2 people that are supposed to be in the wedding but have done nothing so far! So I guess as of now we get 2 complimentary nights and a one hour private function! Im really hoping to reach the 75 nights!

OMG that is soo exciting!! Your more than welcome to stop by and be our wedding crashers haha... How did you manage to get ahold of someone to book your locations?? Which locations are you using?? Who is your wedding coordinator? I want to book the tucan beach for our ceremony, tucan gardens for cocktail hour and tucan terrace for our reception. My miami wedding coordinator was great about responding to emails up until recently. We decided to switch from a legal ceremony to a symbolic so I emailed her about it last week and she has yet to respond, I ended up calling the 877 number at the end of her emails and spoke to someone in the wedding sales office who took care of it for me, and said the $300 deposit we put down for the civil ceremony will be credited to our room. I feel like they see your wedding number in emails and just ignore it because they are sick of dealing with us LOL. Im going to try and call the same number tomorrow and demand to speak with someone especially now that I know your wedding is the day after mine and your booked already! We decided just to stick with the complimentary package and add the horse and carriage, Im totally fine with having the plain setup for our ceremony. I have been able to finalize our photography with ocean studio/smilemarket, my flowers/centerpieces with marvin at maya floral, and the ipod hook up with PSAV. Can you think of anything else I need to do? We are in the process of working on our OOT bags, figuring out music, and buying bridesmaid/groomsmen gifts. Thank you so much for your help, maybe we could meet up while we are in Cancun together! We arrive on November 6 and leave November 15!

Thanks for your help. I guess Im just anxious because I see on here that there are girls who are getting married after me saying they have their locations secured already. So then I start to panic thinking that Im not doing something right! haha. I guess I need to relax a bit and just wait it out!!

Your video is absolutely beautiful!!!

It is so ridiculouse that we cannot get in touch with our wedding coordinators. All I want to do is secure my locations and make sure my horse and carriage ride is reserved since it was already paid for on my honeymoon wishes registry!! Sooo frustrating.

Hey girls, I originally had beatriz as my wedding coordinator, since she is no longer w moon palace Im now assigned to Giselle domenech do any of you ladies have her for your wedding coordinator? If so how is she? I have emailed her and of course no reply as of yet.

My bridesmaids are walking down to: Somewhere over the rainbow - Isreal K Im walking with my dad to: Walk with you-Edwing McCain Our recessional is: I'm Yours-Jason Mraz We are still undecided on the ceremony music, our WC said we need two songs for the signing of the documents.

I'm using marvin at maya floral he is half the price as moon palace

I'm using marvin at maya floral he is half the price as moon palace

I'm using marvin at maya floral he is half the price as moon palace