I've been using Luxe since April. I'm very busy and planning on having @ 60 guests at my wedding. I'm relieved that they are managing my guest reservations and even can help them with flights. I did do my own research for the hotel as I was asking for a tall order ..a boutique all inclusive hotel for under $200 a night per guest. They will give you a list of hotels that fit your criteria but, It's best that you contact the hotel yourself and negotiate. They use a 3rd party travel agency that negotiate on your max price, and not fight for the best deal ( got rates for $175 a night pp). As for after finding the hotel, they assign you to a wedding coordinator that works with the hotel coordinator. Sound redundant, but the Luxe coordinator helps you book outside photographers, or any other outside vendors, reviews any packages that the hotel offers to make sure it's cost effective for you. Mostly for me is that I'm able to send a list of things that I would like done, Luxe gets the answers and also gives me suggestions. Like I said I don't really have the time, but I have a clear idea of what I want. The prices that Luxe list on their website can always be discounted ( I got $1K off). I would suggest them if you don't have time to deal with 40 reservations and questions that come from it. If you have a detailed wedding vision, and are looking for security in the fact that they can book you at another hotel if a natural event renders your hotel unusable. I hope this helps.