VERY upset with Bittersweet Wedding designs right now! in Bride Referrals Posted September 16, 2009 Just to clarify: - I paid for extra bubble wrap to ensure that the flowers did not get damaged upon shipment (which is why they were in different packaging) -The flowers bouquets were arranged in such a rush (clearly Crystal did these last minute), that the pins to hold the ribbon together were poking out. I put scotch tape over the pins so that Crystal would not poke her fingers when she handled the bouquets - I also provided photos of all the flowers in the package to Crystal, so that Crystal was aware of their condition before I sent them back to her, so if they are filthy (not sure how they possibly could be) this is certainly not by my doing. Quote: Originally Posted by bittersweet I just wanted to post an update here since the OP hasn't. She did get a full refund and I did cover the cost of her real flowers. However, when I opened the box of flowers she sent back, the flowers were used. They were filthy, in all different packaging and the handles had scotch tape wrapped around them?! This is very upsetting and frustrating since such a big deal was made here and the entire time I insisted on receiving the flowers back first before issuing a refund. This is why. It really sucks that UPS screwed up, but I went above and beyond by paying for real flowers. It also really sucks that I've had an overwhelming number of cancellations due to this post..but at the same time an overwhelming number of bookings. From now on, there are no more refunding of deposits as it originally states in the contract anyway. And once the packages are in the hands of the shipping company, it is out of our control. Please if you would like to order flowers, read the contract first. The link is posted on the first page of the floramatique gallery. I wish you all the best of happiness and health in your upcoming weddings and new lives with your significant others. Thank you for your input and advice, and thank you for your continued support.