Sorry to hear that - we experienced the same thing. I worked through my travel agent and it took almost a week for them to confirm that they received our paperwork, card info, and had booked the date for us. It makes you nervous since the hotel chain only does one wedding a day. The excuse we got is that the wedding coordinator was on vacation or out of the office or something. After we had our travel agent bug them we got a verbal confirmation then the written two days later. I am thinking about changing to the grand as well they are just much more for a private reception. Let me know if you have questions I have tons of info sent to me by my travel agent...pricing sheets, etc.