I, luckily, have not had to deal with the WC at the RIU Palace. My fiance an I chose a travel agent that specializes in destination weddings. All of my communication has been with the travel agent. It does take a while to get some answers because the travel agent is waiting to hear from the WC, but I'm also still about 9 months out from my wedidng date, so nothing is urgent right now. As a matter of fact, I just received an update email from my travel agent today letting me know that she's still working on my questions, but the WC "has been out" (no other details here). My travel agent asked me to put together a list of everything that I wanted to be included at my wedding and we could then sit down and work things out with the WC when it gets closer to the wedding. I'm sorry you are having such a difficult time, but I'm sure your wedding will be absolutely wonderful! Best of luck and keep us updated! Â ~Jen