I think that's the problem, we are having a problem getting on the same page since everything is done through email. My last email pretty much said, ok let's start from square one. The past WC sent me a brochure to pick things from and when I mentioned that to my new WC, she asked to see the brochure. This is when she told me the brochure has changed quite a bit...that's what I mean when I say it's like pulling teeth.
Think I will do that, work with my photographer and see what she has to say.