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Don't order from Factory 21 for mugs or Oriental Trading for totes!


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#1 Jdunn

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    Posted 23 April 2013 - 05:16 AM

    Hey all!

    So, I just got married in Punta Cana and it was fabulous! However, I really regret ordering my OOT mugs from Factory 21 on ebay and my hibiscus flower totes from Oriental Trading! The ink on the mugs totally rub off and the ink on the totes do the same thing. I was pretty embarrassed. I felt like I looked super cheap!

     

    The red ink dye on the red totes got all over my hands, skin, and t-shirt! Also, my mother-in-law's tote ripped the first day (towards the top).

     

    The mugs were great for keeping drinks cold and the straw hole was awesome. The guests said they loved the functionality of them! However, the ink completely smeared off right away! It stinks too, because the mugs were super cute, affordable, and the customer service was great! Oh well! Good luck finding better ones!



    #2 JoyBee322

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      Posted 23 April 2013 - 06:36 AM

      Originally Posted by qschuler 

      Hey all!

      So, I just got married in Punta Cana and it was fabulous! However, I really regret ordering my OOT mugs from Factory 21 on ebay and my hibiscus flower totes from Oriental Trading! The ink on the mugs totally rub off and the ink on the totes do the same thing. I was pretty embarrassed. I felt like I looked super cheap!

       

      The red ink dye on the red totes got all over my hands, skin, and t-shirt! Also, my mother-in-law's tote ripped the first day (towards the top).

       

      The mugs were great for keeping drinks cold and the straw hole was awesome. The guests said they loved the functionality of them! However, the ink completely smeared off right away! It stinks too, because the mugs were super cute, affordable, and the customer service was great! Oh well! Good luck finding better ones!

      Awwwww man! That sucks! Thanks for sharing with us though. I had been looking at ordering totes from Oriental Trading!!! Sheesh!

       

      Hope you enjoyed everything else qschuler!!!



      #3 lgerry

      lgerry
      • Jr. Member
      • 349 posts
      • Wedding Date:January 15, 2014
      • Wedding Location:Gran Bahia Principe Akumal, Riviera Maya, Mexico

      Posted 23 April 2013 - 07:09 AM

      Originally Posted by qschuler 

      Hey all!

      So, I just got married in Punta Cana and it was fabulous! However, I really regret ordering my OOT mugs from Factory 21 on ebay and my hibiscus flower totes from Oriental Trading! The ink on the mugs totally rub off and the ink on the totes do the same thing. I was pretty embarrassed. I felt like I looked super cheap!

       

      The red ink dye on the red totes got all over my hands, skin, and t-shirt! Also, my mother-in-law's tote ripped the first day (towards the top).

       

      The mugs were great for keeping drinks cold and the straw hole was awesome. The guests said they loved the functionality of them! However, the ink completely smeared off right away! It stinks too, because the mugs were super cute, affordable, and the customer service was great! Oh well! Good luck finding better ones!

      Wow, good to know... thanks for the heads up! We were going to order the same tote bags, I think I'll look for different ones now :(



      #4 catgirl

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        Posted 23 April 2013 - 09:02 AM

        Wow, thanks for the review.  We were at one point going to order the totes from Oriental Trading before we decided to scrap the tote bag idea and go with regular fuchsia and orange gift bags since we couldn't get the totes in our colors.  

         

        Sorry that happened, but congrats on your wedding.  :)



        #5 OrientalTrading

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          Posted 29 April 2013 - 06:13 AM

          Congratulations on your recent wedding.  We are very sorry to hear the tote bags you purchased from Oriental Trading did now meet your expectatins.  Your satisfaction is guaranteed and we would love the opportunity to discuss this issue with you and provide a resolution.  Please give our Customer Advocate a call at 888-208-3134.  They can help. 






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