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Food at the Majestic Colonial?


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#11 MBBride

MBBride
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  • 70 posts

    Posted 14 April 2011 - 07:39 AM

    Yes, I exhanged several emails with the manager, but they didn't really seem to care. I had LOTS of problems with the resort as well and received a very minor compensation for it (which I declined).

     

    Out of the 16 rooms booked, ours was the only one who didn't have a bottle of champage waiting for us like the rest of our guests did (and we were the bridde & groom).

    Our room was not cleaned daily and even when we called, housekeeping was very rude and didn't clean it until the next day.

    Light fixtures were broken- wires sticking out of wall.

    Plumbing didn't work when we arrived...shouldn't they have known that when they cleaned the room before we arrived?

    No room upgrade, even though they offered another bride an upgrade 2 days after we arrived (when I checked that same day and was told nothing was available).

    No towel art during the entire stay.

    Our phone didn't work properly- room needed some renos...while other guests with the same room category had better conditioned rooms?

    No "Just Married" banner or tub filled with bubbles like other brides have mentioned.

    Room keys constantly didn't work, even on our arrival (very annoying since it was a far walk to reception).

    Wedding cake design wasn't the one we picked, although it was very delicious.

    At check out they tried to claim we ordered 2 bottles of wine at the a la carte restaurant day after wedding for $350?!? We weren't even at an a la carte restaurant the day after our wedding and definitely wouldn't order wine at an all inclusive? This took up quite some time to clear up at check out...very frustrating! I don't know how they would even mix that up?

     

    Overall, many of these screw ups seemed minor, but when there are SO many screw ups, it took away from feeling special during our wedding stay. I definitely will not return to this resort, even though the beach and resort was beautifully landscaped. The hotel really didn't seem to care too much about customer service once we arrived...we were just another number. It was quite disappointing and I'm sure there are many happy brides out there, but we didn't receive the same kind of service/experience.

     

     



    #12 aaronlori

    aaronlori
    • Jr. Member
    • 159 posts

      Posted 14 April 2011 - 11:20 AM

      My God! I know what you mean, a few minor problems wouldn't be a big deal, but when there are so many added up together that is a different story. That is too bad that your experience was so unpleasant. I hope the Manager and staff take your complaints into consideration. It doesn't take long for word to spread when negative reviews begin to surface.

       

      I have a group of 50 booked, I hope my experience turns out to be more positive, especially when it comes to illness amongst the guests.



      #13 asiamarie1

      asiamarie1
      • Jr. Member
      • 239 posts

        Posted 30 June 2011 - 04:18 AM

        aaronlori- We are thinking about booking the Majestic Colonial for 12/12/12, please let me know how your experience turns out. When are you getting married? Any information you can give me will be greatly appreciated, thanks



        #14 aaronlori

        aaronlori
        • Jr. Member
        • 159 posts

          Posted 14 August 2011 - 04:42 PM


          I'll be back early September, I will be sure to update you with the experience when I return. Fingers crossed for fun, sun, and no illness!
           

          Originally Posted by asiamarie1 

          aaronlori- We are thinking about booking the Majestic Colonial for 12/12/12, please let me know how your experience turns out. When are you getting married? Any information you can give me will be greatly appreciated, thanks



           



          #15 asiamarie1

          asiamarie1
          • Jr. Member
          • 239 posts

            Posted 15 August 2011 - 10:44 AM

            By the way we have booked the Majestic. We decided regardless we needed to just go with our choice. I will definitely keep my fingers crossed for you, but I am sure you will have an amazing time and I can't wait to hear about it...
             

            Originally Posted by aaronlori 


            I'll be back early September, I will be sure to update you with the experience when I return. Fingers crossed for fun, sun, and no illness!
             



             



             






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