Yes, I exhanged several emails with the manager, but they didn't really seem to care. I had LOTS of problems with the resort as well and received a very minor compensation for it (which I declined).
Out of the 16 rooms booked, ours was the only one who didn't have a bottle of champage waiting for us like the rest of our guests did (and we were the bridde & groom).
Our room was not cleaned daily and even when we called, housekeeping was very rude and didn't clean it until the next day.
Light fixtures were broken- wires sticking out of wall.
Plumbing didn't work when we arrived...shouldn't they have known that when they cleaned the room before we arrived?
No room upgrade, even though they offered another bride an upgrade 2 days after we arrived (when I checked that same day and was told nothing was available).
No towel art during the entire stay.
Our phone didn't work properly- room needed some renos...while other guests with the same room category had better conditioned rooms?
No "Just Married" banner or tub filled with bubbles like other brides have mentioned.
Room keys constantly didn't work, even on our arrival (very annoying since it was a far walk to reception).
Wedding cake design wasn't the one we picked, although it was very delicious.
At check out they tried to claim we ordered 2 bottles of wine at the a la carte restaurant day after wedding for $350?!? We weren't even at an a la carte restaurant the day after our wedding and definitely wouldn't order wine at an all inclusive? This took up quite some time to clear up at check out...very frustrating! I don't know how they would even mix that up?
Overall, many of these screw ups seemed minor, but when there are SO many screw ups, it took away from feeling special during our wedding stay. I definitely will not return to this resort, even though the beach and resort was beautifully landscaped. The hotel really didn't seem to care too much about customer service once we arrived...we were just another number. It was quite disappointing and I'm sure there are many happy brides out there, but we didn't receive the same kind of service/experience.