I live in American, but my travel agents are great at getting back with me, BUT the hotels are terrible at it...................Some resorts in Riveria Maya just simply will NOT answer me at all, so i figure not a good place to go, made my decision for me.. .......Other hotels have taken just a few days to get back to me......
I have learned with ALOT of research that most travel agents know next to nothing about getting married in mexico.......i have learned more on my own and this site and others to figure that out. So far I am getting married at Sandos Playacar Riveria Maya on May5, 2011, unless my agent can pull a rabbit out and get me the Grand Pallidim, which I wanted first.
Iberostar, Sandos, Palladium had great wedding coordinators that let me know if my date was available (Riveria Maya)
I am not saying ALL travel agents have difficulties with weddings my Mexico but the two I have attempted to use, learned me from ME and my research, but they bend over backwards to try to help in other areas all they can.
As far as not hearing from the hotels, I would call the 1 800 number they provide and make sure you have the correct email address and try it again. If another 5 days go by, I would start picking new Resorts, just my opinion.....Good luck to ya...let me know if i can help out