William Sanchez Photography

[yquezada8]

I was married the Gran Porto Real in Playa del Carmen, Mexico on 5/5/2012. My husband and I hired William Sanchez to photograph our big day and I very much REGRET OUR DECISION TO HIRE HIM. After the wedding and receiving his full payment he stopped replying to ALL of our emails and pretty much disappeared. Fast forward 3 months after the wedding William had not even sent us a slideshow with highlights.

 

Originally my husband and I wanted to hire Ivan Luckie but unfortunately he was booked so he actually recommended William Sanchez to us. Since this was the case we reached out to Ivan for help when William stopped responding to our emails and phone calls and was late with our pictures. Once Ivan followed up with him William sent us a slideshow with highlights from our wedding that HE chose. He didn't even bother to check with us which pictures we wanted to include in our own highlights and didn't mention anything is his email as to why he ignored our emails and phone calls for 3 months. Anyways at this point we were just happy to hear from him and that he wasn't stealing our money. In his email 2 months ago when he sent us our highlights he also promised to send us the downloadable links and the rest of our pictures shortly. We NEVER heard from him again. It's been 5 MONTHS since we married and I still do not have my pictures. Ivan Luckie is trying to help us reach him again but apparently William is in Argentina now and unreachable - how convenient for him. I have no idea what do at this point or if I can take legal action against him. 

 

Also I would like to note that our contract stated that pictures would take up to 70 days - Well it's been 150 days and William has not bothered to explain his delay or reach out to us AT ALL.

 

I would like to warn you all. DO NOT HIRE WILLIAM SANCHEZ. He has ruined such special memories for my husband and I. Who knows if we will EVER see our pictures.

 

I will post a follow up if anything else happens.

[yquezada8]

I was married the Gran Porto Real in Playa del Carmen, Mexico on 5/5/2012. My husband and I hired William Sanchez to photograph our big day and I very much regret our decision to hire him. After the wedding and receiving his full payment he stopped replying to ALL of our emails and pretty much disappeared. Fast forward 3 months after the wedding William had not even sent us a slideshow with highlights.

 

Originally my husband and I wanted to hire Ivan Luckie but unfortunately he was booked so he actually recommended William Sanchez to us. Since this was the case we reached out to Ivan for help. Once Ivan followed up with him William sent us a slideshow with highlights from our wedding that HE chose. He didn't even bother to check with us which pictures we wanted to include in our own highlights and didn't mention anything is his email as to why he ignored our emails and phone calls for 3 months. Anyways at this point we were just happy to hear from him and that he wasn't stealing our money. In his email 2 months ago when he sent us our highlights he also promised to send us the downloadable links and the rest of our pictures shortly. We NEVER heard from him again. It's been 5 MONTHS since we married and I still do not have my pictures. Ivan Luckie is trying to help us reach him again but apparently William is in Argentina now and unreachable - how convenient for him. I have no idea what do at this point or if I can take legal action against him. 

 

I would like to warn you all. DO NOT HIRE WILLIAM SANCHEZ. He has ruined such special memories for my husband and I. Who knows if we will EVER see our pictures. I will post a follow up soon but please stay away.

 

Also I would like to note that our contract stated that pictures would take up to 70 days - Well he is 80 days late with no explanation.

[yquezada8]

So just an update I finally go my pictures after 5 months! According to William he had sent them 4 months after our wedding but we never got them because he was in Argentina and he had a bad internet connection, however he still decided to send our pictures in an email using the horrible internet connection (very responsible). The logical thing would have been to follow up with us via phone knowing he had a bad connection but instead he continued following up via emails that we never received because of the horrible connection that he was AWARE of. It really doesn't make much sense to me!! In my point of view, if your selling a service your main job is to make sure your service/finished product is delivered to the client. If it does not make it to the client you have not done your job and the client will not care to hear excuses! We are not mind readers, we rely on communication. 

 

Anyways I can go on and on but I rather just put this behind me now and move on. Overall the photography experience was a negative one for my husband and I. We hope that in the future William will learn how to manage his business better and value his existing customers as much as his new ones because today in age this kind of information travels fast.

[yquezada8]

I also want to add that my pictures came out really dark, and they do not seem like they have been enhanced. I will have to see if I can fix them myself because I don't want to deal with William again. I have seen other photographers post their pictures on this website, and my pictures don't hold a candle to those. There are also no full body shots of my husband and I - only from the waist up..not taking into consideration the horrible service, the picture quality and the types of pictures taken were also bad.

 

Ladies when looking for a photographer pay the extra money and go for a legitimate professional business establishment. Don't risk it! Lesson learned!!

[maoparker]

I am so sorry yquezada8 had a bad experience with William because I had the best experience ever!!

 

William is an amazing photographer & his prices and customer service are impeccable. We are so lucky to have stumbled upon him via Ivan. We couldn't have asked for better photos or a better person to be part of our wedding. When we saw the photos he took we were literally breathless. Everything he did that day made the day so extra special. From the getting ready shots, the ceremony, the reception and the trash the dress session were beyond anything we could have dreamed of. He told the story the of our day perfectly and even our friends and family that weren't there are able to feel like they were. We would hire William over and over. 

 

Our slideshow - http://williamsanchez.com.mx/slideshows/margo.mike/

 

If you have any questions about William please let me know! 

[maoparker]

I am sorry yquezada8 had a bad experience because William was amazing for us! 

 

We are so lucky to have stumbled upon him. We couldn't have asked for better photos or a better person to be part of our wedding. When we saw the photos he took we were literally breathless. Everything he did that day made the day so extra special. From the getting ready shots, the ceremony, the reception and the trash the dress session were beyond anything we could have dreamed of. He told the story the of our day perfectly and even our friends and family that weren't there are able to feel like they were. We would hire William over and over and you everyone else should to!