I also got married at the Grand on the same weekend as Shannon and Leah and wanted to weigh in on my experience with Janielle, as this seems to be a hot topic.
I had high expectations for Janielle after seeing some post-wedding reviews, but I really can't say I had the best experience with her. She was very slow to respond to my e-mails and wouldn't fully answer my questions throughout the planning process. The main issue I had was that I wanted to have a buffet at my reception and the prices are based on 30-50 people and then increase by $1,500 for 51-75 people. Well, I of course, had 51 people and tried to get her to budge on this extra $1,500 for MONTHS! There was no way I was paying $1,500 for 1 extra person. She didn't budge until the day I actually arrived and met with her and Angellie which really pissed me off because people have to budget for weddings and I really had no idea if they were actually going to let it go. It was just way more stressful than it needed to be. I also wanted to extend my reception for an extra hour and was told that I would have to pay the staff $250 in cash to pay for their transportation home!!! I still don't understand why. The worst part is that she provided me with an updated invoice a few days before the wedding but the $250 wasn't on it so I accidentally forgot to pay it prior to the wedding and she had the NERVE to come up to my new husband and I during our wedding reception at 9:30PM and demanded we pay $250 in cash before 10PM. It was TOTALLY UNPROFESSIONAL! She could have asked before the wedding or waited until the next day instead of asking us during our special time. We didn't have that much cash on us and didn't want to go up to our room so we had to open up a wedding card from one of our guests to get her the money. It was just very rude in my opinion. We also wanted to get some appetizers for our informal cocktail hour on the lobby terrace but were told we had to pay for the option with the open bar AND appetizers ($25 per person) and not one or the other. We were not going to do this since the lobby bar was about 10 feet away and our guests already paid to be at an all-inclusive resort. To top it off, she never once followed up with us after the wedding AND she forgot to give us back half of our things before we left the resort for our honeymoon. Thank goodness my outside wedding coordinator was able to gather the stuff and get it to us.
I also provided a very detailed list to both Janielle and my outside wedding coordinator and had no issues with the decorating or setup...it was mostly just the extra fees! I also used Tai Floral and they did an amazing job. One thing I would recommend is copying Janielle or Angellie on your e-mails to them if you aren't getting a timely response.
On a side note, beware of Godfrey Guy!!! I lost a $250 deposit to him and I would never recommend him to anyone...he is a horrible vendor!
One thing I do recommend is hiring an outside wedding coordinator if you can afford it. The communication process with the resort was way too stressful so I would recommend hiring a local wedding planner in Jamaica to assist with this. I found Sadeki from Chic-Events a few months before my wedding and wish I had hired her sooner! She is truly amazing and made it so much easier for me. Her prices are reasonable too. You can contact her at: email@example.com
Our wedding really was amazing and I wouldn't have changed a thing. I still would have chosen the Grand but just wanted to warn you to be prepared for some hiccups. I'm glad Shannon didn't have any issues and it could be that Janielle is just hit or miss.
I will post a more detailed review later...as soon as my professional pics arrive : )