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Destination Wedding Resort Reviews
Iberostar Paraiso Maya

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(Rated 5 stars with 2 reviews)
Rated #21 of 83 Riveria Maya Corridor on BDW
About:
Two huge statues preside over the entrance and impressive reception area, welcoming you to this superb hotel. Guests will be amazed by the beauty and ornate decor they will find throughout. Each item of furniture is a work of art carved in wood, brass, bronze or limestone. From a giant harp whose strings are decorated with seashells, to the huge brass vases and a lobby bar that is an exact replica of the Chichen Itzá Pyramid, this five star hotel is an authentic masterpiece, filled with objects that wouldn't look out of place in a museum. If we add to this overwhelming beauty the very best in entertainment, sports facilities and culinary delights…the result is the Hotel Iberostar Paraíso Maya.

Member Reviews

Pros: High level of service, beauty of the resort, and the wonderful wedding services offered!
Cons: Seating accommodation at the sometimes-empty restaurants, but otherwise, no complaints at all.
We had our destination at Iberostar Paraiso Maya a few weeks ago and cannot give enough praise to everyone there that made it the most special day and stay for us!  

Our wedding coordinator, Pamela Gonzalez, was the best wedding coordinator we could have ever dreamed of having.  She made the experience easy, efficient, organized, worry-free and very enjoyable -- from the months before the wedding where we exchanged emails on a regular basis to the finishes that were completed at the resort when we were there.  I cannot recommend working with her enough!

We went with the hotel photographer, Adventure Photos, and we are SO happy we did!  Xavy, our photographer, was so talented, charismatic and professional; we cannot believe that the pictures he took of our day are OUR wedding pictures!  They are absolutely STUNNING!

I had my hair done my Imelda (trialed a day before the wedding and then done the day of the wedding).  I couldn't believe how gorgeous it turned out - neither could everyone else!  Everyone kept raving about it all night and the days following the wedding!

EVERY single one of the staff members contributed to our magical day, as everyone is so hard-working and friendly.  We cannot say enough good things about the service at our wedding and at the hotel during our entire stay.

In regards to dinner reservations, we were able to make them for ALL of our guests (36 that stayed at the resort) for every single night we were there.  The concierge at our building (62), Oscar, was absolutely wonderful in working with us to arrange them.  At times, we did run into a little bit of a problem in seating everyone in our group together at the restaurants, even though the restaurants were pretty empty (due to people booking and then skipping dinner due to excursions)...but nothing that couldn't be resolved with the staff there. Service at the restaurants was constant, consistent throughout and very enjoyable due to the great personalities of the staff.   The grounds and the resort are gorgeous, impressive and MASSIVE, and there is always work being done around the property, as the resort is so big and, I assume, requires a lot of upkeep to maintain it (that being said - the work, in no way, affected our stay).  They definitely do a good job of it.   For anyone considering this resort - for vacation or a wedding or both - we highly recommend it!
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bmac31277

By bmac31277, · 0 Comments

Pros: Amazing service as always
Cons: Quality of food has gone down yearly as price increases yearly
We found the Iberostar properties in Riviera Maya some 6 years ago.  Our first stay was at the Paraiso Del Mar property and we had the most amazing experience ever.  We stayed for 5 nights and wished we had chosen 7 nights. Everything was perfect.  We brought my wife's(at the time girlfriends) parents to the resort the following year and again had an amazing time.  We decided to book our wedding the following year and booked most of our guests at the Paraiso Beach side of the resort.  All of our guests had an amazing time and our wedding was perfect.  The only complaint was the quality of the food.  My wife and I agreed that the quality had gone down since our first two trips to the resort.  The service more than made up for it though.  We recently went back for our 4 year wedding anniversary this past month and decided to stay at the higher end Maya side of the resort.     We didn't care for the Maya side of the resort compared to the Del Mar or the Beach side.  The lobby was far too stuffy as was the lobby bar.  You no longer felt like you were at a resort in mexico, instead it felt like a resort in the US that was decorated to feel like Mexico.  The service was once again amazing but the food had been even worse than the last three times and the price has gone up almost double from when we first started going to the resort.  It wasn't just the quality of the food but the selection.  I'm mainly speaking of the breakfast, lunch and dinner buffets.  The "specialty" restaurants are good but still less than years past.     If Iberostar offered a non-all inclusive package we would stay there for a 5th time since we love the resort and the level of service is amazing, but will likely stay in downtown playa del carmen from now on to enjoy the quality of food and drink in town.  At the high end prices that they are now charging something needs to be done with the quality of food.  People are no longer okay with substandard food while on vacation.   As for our wedding 4 years earlier everything was perfect except for the communication.  It's tough because when you ask a question you want a fast answer but you forget that they have 2-3 weddings a day almost every day of the year and the day you ask your question they have 2-3 other brides and grooms that need their undivided attention.  I think that they need a dedicated person to answer all email questions that doesn't also need to be attending to weddings.
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