Lorcas... I am SO SORRY this is happening. One thing I found helpful when I was waiting for the confirmation of the deposit and the initial contract (and chomping all my nails off because Cecilia wouldn't contact me) is I got my travel agent involved. She's with Apple Vacations and she even was the one to suggest emailing them herself. One thing I noticed is the wording she used in the subject. Things like SECOND REQUEST, PAST DUE, NO CONTACT. We have to remember that Cecilia is dealing easily with 100s of emails/day. I am guessing the more distinctive you make your heading the better. Pretty lady, trust me I know about being anal retentive and wanting every detail perfect. Remember however that ANYWHERE on that resort will be beautiful. You're going to be at a gorgeous resort and you're marrying the man you love, the rest is details. After all the planning to have everything perfect it may still rain and any of us could be stuck indoors completely changing out thoughts of what it will be. I would suggest just pinning down anything you can agree to now, but definitely addressing the issue and showing the emails prior to paying in full when you meet with Cecilia. On a different note, does any one have pictures of the centerpieces that are included in the ultimate wedding package? I am debating upgrading, but am unsure of what the standard looks like. I JUST emailed Cecilia with other questions so don't want to harass her again just yet. ANYONE having used just the standard flowers for everything please post!!