Yea, the new bikes are to get around the resort. I follow tripadvisor and a common complaint is that the trolley that circles the resort takes forever to come. It's also a pain for some to walk from the Reserve to the rest of the resort in the hot sun. So, I assume that's why this new management is adding the bike service. Lucky you for getting a planner from the Miami office who's good. I've definitely heard specific horror stories from other brides who were depending on them. It's unfortunate though. Maybe it was just a couple who give everyone else there a bad name. Anyhow, good luck on your big day!!!!