Kabby25

Really good to know! Thanks! Do you have contact info for PSAV? How convenient that PSAV hasn't been mentioned to me by the resort....

They are extremely secretive about it. I don't know why. I asked repeatedly about Del Sol because they've shot so many weddings at Palace properties and I kept getting different answers. Finally, it was Del Sol that let me know they had been selected as a preferred vendor. The only other names they gave me were JSAV (for DJ and AV) and Zuniga (for decor). My recommendation would be to find the vendors you like and ask the vendors to negotiate with the hotel on your behalf. They seem to arbitrarily apply the outside vendor fee and I would pushback against it. So far it's working for me but I'll let you know when I see the bill in November! LOL!

Hi Ladies, Just thought I'd chime in on some of the recent posts. Regarding the Miami office closing/contacting coordinators: My TA confirmed that the Miami office closed and there are some "internal changes" happening related to the re-branding (some of the resorts becoming Hard Rocks). Supposedly they are opening a new office somewhere in Mexico. Now that I'm less than 90 days out, my BP coordinator has emailed me with some questions. It looks as if she's being proactive to try and nail down some of the details. I don't know if we'll actually go back and forth and if I'll receive answers to all of my questions but at least there is a record of my requests that hopefully we can reference when I get there. You can tell it's a boilerplate/template email that I'm sure they send to every bride. But at least there is now some communication and I know who my on-site planner is. I'm working closely with Lily at Zuniga to sort out all of the decor details. She seems to be very responsive and most recently I sent her several pictures of what I have in mind. I'm trying to be flexible and open-minded about flowers and decor. Instead of expecting something specific, I just want her to understand the look I want and then she can have some creative license to re-create it. Photographer: I booked Del Sol Photography which is supposed to be a "preferred vendor" which means we don't pay the $500 fee. I would raise the vendor fee issue with anyone you are considering booking to see if they can work with you on having the fee waived or adjusting their prices to save you some money. DJ I've been in touch with JSAV the Beach Palace preferred vendor but their packages are several hundred dollars more than others. So I'm trying to see of they'll work with me. I don't like being only presented with one option and that one option is significantly more expensive than others. As I've mentioned in previous posts - it's abundantly clear that none of us will have the level of communication we want to the control we expect with this resort. With that in mind these past few months I totally switched gears and focused on the things I can control here in the States. This mentality has helped a lot. Earlier this year I was so beyond frustrated, it just took too much of a toll on me. Hope everyone else is enjoying the planning process!

Thanks Lucy! We're getting married in early November so there is still time. I thought the same thing, the wedding departments in Miami and on-site seem completely overwhelmed so I can only imagine how chaotic is must be now. I'm going to start reaching out once it hits 90 days. So exciting that you are only days away from your wedding!!! Good luck and can't wait to read about when you return!

Hi Ladies!!! My email to Janessa in the Miami office was just returned so I immediately checked in here to see if any of you had the same thing happen. Does anyone have any updates? I emailed my TA and she confirmed that the Palace Resorts are going through some "changes" and things have been a little "bumpy." I've asked her to provide more details. Janessa was always nice but to be honest I gave up months ago on trying to get more specific/detailed information. Instead, I've been focusing on the things I can actually control. But this just adds another layer of frustration in dealing with the Palace. As a professional courtesy, they should have proactively contacted upcoming brides/grooms and made us aware of this and provided a contact or the name of our new coordinator. But of course, that just makes too much sense. Anyone else have any luck? Congrats to all the recent newlyweds! It's always nice to hear from happy brides - I think it reassures us all!

WELCOME HOME & CONGRATS! I'm very interested to see pics, read about your experience and if you have any advice/tips for managing this process. Congratulations again!

Hello All! Congratulations to all the brides to be in 2012 and beyond! I'm in the process of trying to book my wedding at the Beach Palace for November 2012. It has been extremely challenging to say the least. In fact, I'm very close to just throwing my hands up and going in a different direction. The communication has been poor, the information has been inconsistent and it's difficult to get answers to very simple questions. Can any of you share your experience with the booking process? How did you actually confirm your date and location? Also, I recently visited Cancun and did site inspections at the Beach Palace, Moon Palace, Le Blanc and Cancun Palace. I took lots of pictures and I'm happy to share the photos and info I received to anyone who's interested. Clearly this can be a frustrating and time consuming process - I figure the best "weapon" is being well informed and learning as much as we can from each other as possible! Look forward to hearing from y'all!