Karisma resorts must do great things for the travel agents because mine really pushed their properties also, except he pused el dorado maroma. I refused and looked for EPM on my own because i knew what I was looking for and epm had everything on my wishlist. I did love Azul beach but yhey allowed children & I wanted an adult only resort. But I did hear karisma resorts treat you like royalty & he also was willing to give me free wedding packages, free nights a cheaper price for the presidential suite that i wanted & many other perks but it just didn't do it for ne. I loved EPM once I found it he took over and made everything happen . K