I am working with them now, and my wedding is a week away. My TA has been quite helpful, but then again, she has also upset a couple of my guests by being rude and inflexible. FYI - they did get us a "discounted rate" but today I got a call from my TA saying that they need to - GET THIS - change our hotel to another one because our hotel is oversold. Did I mention that my wedding is NEXT WEEKEND??? Did I also mention that this impacts over 50 rooms/105 guests??? If I could go back - I would say stay away...