Do not use The Wedding Holiday! They are the most incompetent, unorganized and unprofessional company that I have ever dealt with. Here are a few 'highlights': -Double charged our guests credit cards in error and double charged my credit card for the invitations we ordered from them -We met with the wedding coordinator who just printed off papers from our resorts website and read it to us when we had questions -Not getting back to us and our guests in a reasonable time (ie. weeks to get an answer to very simple questions) We had to basically nag them to get anything accomplished -Several complaints from our guests asking what is up with this company, that they're incompetent -The final straw was this. One of my guests wanted to add her bf to her room. She called and spoke with someone who said it wouldn't be a problem and that they would contact the tour operator and get back to her by the end of the week. Two weeks later had still not heard back so she followed up. WH explained that it was taking longer because of the tour operator and that they would be in touch shortly. Another week passes by with no contact except that my guests bf was charged in full on his credit card with a surprise additional fee. When we asked them about it the WH stated that because so many requests had come in from this particular guest they would have to charge a fee. We asked what requests, this was the only one! My FI wrote a very detailed letter outlining our concerns to the owner of the company and to another person we had been dealing with, although it changes often as they can't seem to be able to hold on to their staff. We were promised better service. It's been over a week and they still haven't told us what all the supposed requests were that warranted them charging an extra fee. They'll use every excuse in the book as to why they don't provide timely service. Anyway, I'm rambling on here, I'm sorry I'm just super angry with them. My guest just wrote me an email saying that they had requested a quote for airfare and if a seat was available. She was told by TWH that they wouldn't book it until the price was quoted. Well, they went ahead and charged the card and when guest called to say that he was upset with the way they do business and didn't want the seat on the flight, the Wedding Holiday told him that my FI told them to go ahead and charge it. That is a complete lie! They also mentioned that if he cancelled the bride and groom would be charged. We are calling tomorrow to tell them we don't want to go through them for anything, from now on we'll go directly through the tour operator. I hope this saves anyone from having to deal with them.
