Thanks ladies for the info. We hired Kelly a few months back - put down the deposit and all - so I'm just crossing my fingers at this point. She's actually getting married this March 2011 at our same spot, which is one consolation that it might go smoothly. She said she used to work for White Orchid Weddings before spinning off her own company. She is charging us 20% commission off everything she touches. That's one of the main reasons we decided to split our ceremony, which she is managing, from our reception at an entirely different location where we can manage food, drinks, music, cake, flowers and decor without getting whacked for 20%. It's been working out great for us. So far Kelly has been okay communicating via email. My fiance and I were very specific and clear about what we wanted exactly for our ceremony. She's been pretty good about providing estimates, and very quick to send us the contract and request for deposit and cashing it. I haven't heard from her in several months now... so she's not proving to be a high touch planner. I will keep you posted on The Perfect Paradise Wedding by Kelly.