I don't mean to state the obvious, but for those of you who are having difficulty getting in contact with the coordinators, have you tried to call the resort? It is an international call, but I have contacted the resort twice this last week and I was connected directly with Ana. She was very helpful and answered my questions in about 5 mins. It will cost you a few dollars to make a quick call, but if it decreases your stress it might be worth it.