anabrina

Ok ladies I just arrive yesterday and it is beautiful. I am really busy with the final arrangements but I am so happy I came here... I will keep you posted, ask me any questions and I will answer them. 

Has anyone used this discocancun DJ?

So I spoke to Lisa today the manager at the Miami office and I have to say she was wonderful. She calmly listen to each concern, and addressed every single one. All of my issues have been fixed, she even offered to call my unhappy guest, and apologize. Lorena also promised she would tie up some loose ends today, not only did she complete the task she gave me a follow up call to confirm. I guest my issues kept snowballing and I should have spoke up sooner. I have to say I am happy now and ready for Cancun!!!!!

So my Miami WC is Lorena I really tried to be patient with her but it's one mistake after another. Lisa is the manager and I hope she calls me on Monday. I had Carilis at the begining and Lorena took over. I had some issues with Carilis but no one is perfect, Lorena makes me want to pull my hair out. I will keep you ladies posted I hope this situation improves. Maybe I will request Carilis back. I'm just so upset with the entire process.

I have had a horrible experience with the Miami office. Here is the email I sent to my WC in Miami. I usually never complain but they are taking advantage  of my kindness.

 

Email to WC below

 

I never received a call back from your manager, which you promised she would call me back within 2 hours. Nor did I receive a follow up call from you to make sure my issue was resolved. Like I said before I am very upset with the customer service I, and my guest have received from your office. Their has been many mistakes, delayed response time, and misinformation on your end that resulted in my guest cancelling and or changing their mind to continue booking with you. I now have many guest who will not attend my wedding because they feel your office is incompetent and don't feel comfortable booking with you. They feel the resort will be the same way and don't want problems all the way in mexico. After I vented to you on the phone today and explained all the problems your office created, I didn't even receive a call back, which you promised I would. My guest are correct about your office, and unfortunately I can't convince them otherwise. Now I have to suffer and not have them at my wedding, this is unfair and preventable. Today is a prime example of which my guest and I have had to deal with plenty of times with your office ie loosing personal information, not follow through with bookings, misinforming me and my guest, delayed response time, and promising to call back which you don't. Other issues I and my guest have had to deal with are the following: link not working properly for over a month, not knowledgeable of what we can use the resort credits for, spreading my guest out between different sides of the resort, telling my guest they don't have a room for them even though I had a room hold, not following the contract in regards to deposits and holding rooms, and not knowing the answers to my guest questions about the resort. With all of these issues my maid of honor and one bridesmaid cancel their reservation and 5 other people got fed up with the link not working and the delay in response time. Then when they spoke to someone their was one issue after another they didn't feel comfortable releasing their credit card information to you. So this resulted in them not attending my wedding. This has been a devastating and stressful experience for me, and my fiancée due to your lack of competence. I feel my wedding has been ruined and many of my guest that decided to come are unhappy with your office. This process should not have been this difficult and stressful but thanks to your office my wedding planning has been one of the worst experiences for me. I will never book with your office again

I am dealing directly with  Deco Cancun for my wedding at Moon Palace here is thecontact email I've been communicating with [email protected].

She responds very quickly.. Good luck
 

Originally Posted by kyndall 

I have heard a lot of people recommended using a company...I think Decco something?  Does anyone have any suggestions on getting a hold of them?  I sent an email and haven't heard anything back.  I was wondering if I needed to go through the WC.

 

 

Originally Posted by Chris-2011 

 

Hi ladies,

 

I'm new the the forum and still shopping around for a resort and having a very hard time deciding!

 

I love the palace resorts, but my big question is: if you have a private reception does the $400 per table you're charged include food/drinks or is the meal and bar charged extra? I've spent hours hunting around to find this answer and I can't seem to figure it out. It seems at a lot of hotels you're charge per head or per table for the set up, and then you need to bay $40-$60 per person for the meal.

 

Thanks!

 

 

I am having my wedding at Moon Palace Resort Cancun from my understanding it's per table $400 and that includes everything.

Hello everyone I am getting married Nov 14 in Mexico. So much to still do I'm getting nervous

 

Originally Posted by asbarret 

I sent my WC my wedding document, with every confirmation and all the details outlined. I got one surpirise when she sent it back to me with her answers. She said since i am bringing my own linens (which we have talked about before), she said there would be a $55 charge for the ceremony AND one for the reception. WTF. I called her on the BS, and I haven't heard back. First of all, I have NEVER heard of a bride having to do this before. And furthermore, we are already paying a $270 set up fee because of the difficulty of setting up on the rooftop terrace.

 

Thoughts?

I've noticed they are creating all these surcharges.  I have a questions for your decorations did you go through your WC or decocancun directly for negotiating?? My wedding is 2 weeks after your and I feel so unprepared,
 

Dose anyone know do I do my negotiation for my Decor with the WC or decocancun???

 

Originally Posted by SuzanneDurnin10 

Hi cynlovesluis

 

I am getting married on oct 6th and  am having a private reception i didnt want to pay $1500 for 4 hours of dj service.

So my wc said i could pay $250 and take in my own DJ. So i am getting Discomovil Cancun for 5 hours for $550.

I just booked him please let me know if he does a good job

 

 

Originally Posted by Melissa35 

 

Well, I am getting there..The wedding is November 27th!!!...We have the Sapphire package!!...You are right; the extra prices are outrageous...I have a flower store dropping off bouquets and that at the hotel the morning of...Saved us a ton!!!...What restaurant is everyone reserving for the wedding dinner???...I am not fully convinced on either of my options...Any input helps!!! Melissa

 

What florist are you using? 

 

 

Originally Posted by alison15 

 

Does anyone know if there is a way to book tour or excursions using the $1500 in palace rewards before arriving at MP?  I have contact information for golf and the Spa/Salon but I cannot find anywhere to book the tours. I have heard they are filling up fast with the reward promotion. If anyone has this info and can send it to me, it would be greatly appreciated!!

 

Here is the tour guys email..[email protected].

What is the golf persons email?

I'm having my wedding at the Moon Palace Resort, but I want to change Palace resorts for our honeymoon. Which Palace resort is the best????

I have the same WCs in Miami and Valeria. Carilis always responds within a day or so. But I agree Valeria takes a long time. I couldn't even get my first choice locations and had to settle even though I requested it in Feb.. Anyhow I'm very nervous how this is going to turn out. I also noticed their initial quotes for items are high and they will negotiate with you. This is frustrating because I feel like I am getting ripped off. Lets keep our fingers crossed. 

 

 

Originally Posted by alison15 

I was having problems too.  I have great communication with Carilis in the Miami office but she doesn't take care of the wedding details just booking.  My WC in Cancun is Valeria and it took over 1 month for her to respond to emails and she only did so after I emailed her boss.  I request a new WC but they wouldn't switch me.  So I finally got to talk on the phone with Valeria and reserved my reception and cocktail party locations.  She said that flowers and cake are not picked until we get there but that the food menus she will need 1 week in advance. 

 

They explained that they are very busy since they are coordinating weddings on site and need to tend to those brides.  Which I completely understand, however, when I send and email and it takes a month to respond, that is a little ridculous.  I would at least appreciate a follow up email saying it's been received. 

 

Also while on the phone with Valeria, she said all the photograhy through Moon Palace has changed and she was going to have the photography department contact me separtely and I still have not heard from them.  She also said she would get a quote for me regarding table decorations, still nothing.  And she said there are 2 companies with work with for sound/light packages (we are using an ipod) and she would email me that informtion and I still have nothing. 

 

When Valeria hadn't responded to my email after 3 weeks, I had resent it asking if it was received.  One week after that my mother-in-law emailed and ask Carilis in the Miami office if she could have her contact us, and nothing.  So I finally emailed [email protected]  That is when my WC's boss responded saying she wouldn't switch and would have her contact me.  Which she did with the wrong date of the wedding, which caused me to freak out even more.  I then emailed [email protected] and ask to be switched.  They did not switch me but had her call me.  So my recommendation would be to email [email protected] and see if you get a response that way.
 

 

Does anyone have any idea how many packs (cups)  to purchase from flyboy dried rose pedals? I want to make sure I have enough...

I am having the same problem. They take forever to answer my email. And then they don't answer all of my questions. It's a little frustrating. 
 

Originally Posted by Scorpio30 

So I'm getting very stressed right now and need to vent. Its been very frustrating trying to communicate via email with my WC. It takes her at least a week to respond to an email so I tried calling today and found out I've been talking to my MP WC, I thought it was my Miami WC who I was never assigned to. So I was told who my Miami WC is and of course I got her voicemail. I would like to speak to someone over the phone and not on email. I have a million questions like what are my exact comps for booking more than 75 nights with the group contract, any upgrades such as flowers or decorations, dj, things like that. When do we pay for them and what's their payment method? Can we select our own vows to be read, can I have readers at the ceremony.

I also emailed Reyna at the salon over a week ago with the appointments I need to make and have not heard back from her.

 

Is anyone having the same peoblem with actually communicating with someone? UGH

Thank you..

Thanks... 

Does anyone have the email address to reserve the spa treatments I think her name is Rene and Xochil for tours and excursions?

My wedding is 2 days after urs and My photographer is excellent mayb we can split his cost or something and u can use him. PM me if ur interested and I will call him...

Great review... It was helpful especially since I'm starting to stress...

Preston Davis is the best for Destination Weddings I absolutely love him

I'm sorry this is happening to you... You are in a tough spot because your guest have book and paid money so you feel bad. The only suggestions I have for you, is for both of you to read a book called "Love and Respect." See your therapist weekly, and help him understand you are marrying him because you love him. Help him look for a job as much as you can. And lastly if worse comes to worse continue with the wedding but do a symbolic wedding just in case....You will have zero legal ties to each other.. Then if you want and everything works out you can legally get married at the court house.. The reason I say this is because if you put off the wedding, and then decide to eventually get married your guest may not take you seriously. And end up not going because they don't want to waste their money. These are the only suggestions I can think of. I hope everything works out, as you can see men are strange.... Continue to love and support him as much as you can and bite your tongue when you get pissed... I think if he really didn't want to marry you he would have told you when you kept asking him. I really think he is feeling insecure right now....

DiamondGirl I'm getting married Nov, 14 2010 at Moon Palace too... Are you having a beach wedding??