Jules2222

No we are not talking about the wedding night... we need a lawyer or gov official to help us. Does anyone know if there is a consumer protection or a attorney general in Cancun or Riviera Maya area to help with a hotel that is ripping us off? Can anyone suggest a lawyer also? Thanks!!

Create a new thread called Royal FAQ - will be so much easier than trolling through 244 pages on this thread!!!

So here's the update: Weddings are being assigned on the fly as you call in. They are hurting now as a result. My recommendation is: 1. put all your info and questions together in a single document and number the items. 2. use that doc to coordinate and get Q&A taken care of. Personally I'm sick of the tons and tons of emails with long paragraphs and having to dig through them for the answers. A FAQ page would be incredible for them. Just update it as they answer them. Here's the BIG PROBLEM - apparently they only have 7 rooms left at the Royal for our wedding weekend and I need ~15-20 and ~15-20 at the GP. Hmmmm. For you all with big groups, make sure they have plenty of vacancy.

Quote: Originally Posted by jamk32179 I have not been able to reach mine since Tuesday. I have sent 2 emails to confirm she received my contract, but no reply yet. I am extremely frustrated because I would really like to get going with this planning process. Does this mean we have to put a point under The Royal for the scoreboard -Jen- YES. take them down a notch. BTW Kimberly quit yesterday.

Quote: Originally Posted by Lady_Di It's SO strange that this is happening. I sent Kimberly another email this morning. We'll see what happens! FYI!! Kimberly quit yesterday. Not sure what to do...

Also, does anyone know FOR SURE, if guests at the GRAN PORTO can attend the wedding and reception at the Royal? Thanks! J

Has anyone been able to reach the wedding planners (Kimberly etc.) here in the USA? I've been sending email for 5 days straight with no reply and just get VM when I call. Thanks!

Quote: Originally Posted by Lady_Di As far I know, any guests from Gran Porto or non guests will not get charged for attending the wedding/reception. I believe Gran Porto guests are free to the amount included in your package. But there is a "non-guest fee" listed on the pricing spreadsheet. it might just be the charge for "extra guests". J

Hi everyone! 1. Jules 2. 4/25 3. The Royal - Playa Del Carmen My first task is to get help on discounts for a group booking we are gonna have ~100!!!! Any suggestions would be great! Thanks Tammy and team for running this awesome forum. J