limey

Quote: Originally Posted by angelalanahung Hi, I woud be grateful if couples who got married at the Moon Palace could upload their photos I would like to see some examples of Davids work. Is his work as good as say Moments That Matter or Dina Gomez for example? Does he enhance them also? Is he the only resort photographer? Many thanks =================================== Wedding - June 2009 We used David Pena as our wedding photographer and we were not happy at all. He was in a big rush, unpleasant, did not tell the wedding party how to pose, and just snapped away. Very unprofessional! He complained that Moon Palace doesn't provide enough business for him which is why he has started his private photography business, but he is absolutely not a competent photographer, and gets by because Moon Palace has so many restrictions on outside professionals. The photos which we received, including the DVD could have been taken by any member of our wedding party. Every photo was amateurish at best. I have read the reviews of his work on this site and all I can say is that the brides who were satisfied with his work...did not have high expectations. Also, I have learned the hard way that people really hate to complain. When the wedding is over, brides would like to forget about the unpleasant or disappointing aspects. Dave Pena really disappointed us. Definitely go with an outside photographer. You won't regret it.

Yes, Chichen Itza is still available "at the moment", as well as Wet 'n Wild, Tulum/Xpu-Ha and Isla Mjeres. However, Chichen Itza Light & Sound w/Cenotes, Coba, Ek-Balam/Valladolid, Paradise Snorkeling, Tulum Adventure, and the Ultimate Dolphin Experince at Isla Mujeres is not available. They are offering a Swim with the Dolphins at Wet 'n Wild, but that is a substitution and not what they currently advertise on their website. I realize that the Swine Flu scare has reduced the number of tourists to the Cancun area, and causing financial hardship to the resorts, but my complaint is that Palace Resorts is still offering the "Palace Passport" on their website, with no mention that many of these tours will not be offered, at least not in June 2009. This information was given to me directly from the Palace Resorts Vacation Planners office, when I inquired why many of our guests were not allowed to book their tours in advance. However, the tours office indicated that they would book the Chichen Itza Light & Sound w/Cenotes (the one they said isn't available in the included tours anymore) for a price of $87pp. It is frustrating to say the least.

I am wondering if any other June brides at Moon Palace have discovered that many of the included tours that were promised as part of the Palace Passport are no longer being offered. Apparently, due to the very low occupancy rate at Palace Resorts, they have decided to drop many of the free tours, without letting booked guests know. My guests are being offered the same tours at a chargeable rate which seems really unfair to me. Bait and switch is the name of the game and it is causing a great deal of dissatisfaction since the room rate at Moon Palace is the highest in the whole Cancun area.