This is my first post here and it's not a happy one, I'm sooooo upset I'm shaking right now. I have seriously been pricing out room rates for my wedding and as of early today Dreams promotional rate was still good, I have been trying unsuccessfully to reach Lorena, the wedding coordinator fir about a week and a half now, to no avail. I called long distance several times and left her several messages and even emailed. Nothing. I finally got a hold of her yesterday afternoon and let her know i was anxious to reserve my wedding date (either Aug 25 or 26 2013) and book my rooms. She told me only Aug 30 was available, I asked her to please double check. After being on hold she told me the 26th was free. I asked how I could reserve this date and rooms, I was willing to put in all the deposits required to do this. Lorena said I had to fill out several forms, I asked her if it was the ones on the website (wedding request form) and she said no, she ad to email me these forms. I told her I had sent several emails and if she could just reply to my email with the attached forms I would send them through right away. After another long hold she said she found my email and would send me the forms. Nothing received. So I'm on the reservation site showing a go the site and wanted to let her know the rate and it's $500 more for the preferred club ocean view room, and the basic room is $200 more than the previous rate I had obtained for the preferred room!!! I'm freaking out and I call the resort to explain the situation, the girl i spoke to said that even though the promotion is still on rates can change due to availability and that there's nothing she can do but that I should call reservations tomorrow. I am so upset because I have been proactive and now there's this issue due to the wedding coordinators lack of response. I'm hoping the reservations manager can honor the previous rate otherwise I don't know what I will do :'( has anyone had to escalate any issues to upper management? If so do you ave a contact person? Thanks ladies...