BellaBride714

Hello everyone, I just got back yesterday from visiting the Hard Rock to see if I liked it for my wedding and I have decided not to do it there. I was only there for 4 days in total and I had a horrible experience from the minute I got there to the minute I left. The hotel has potential to be an amazing hotel within a few years but they are not ready now. I don't know how they got a 5 star rating. I had a trail of ants coming from outside into my kitchen, bedroom and bathroom the first night I was there. I switched rooms the next day and had a bug on my luggage and it wasn't a tropical island bug it looked like a roach. My television and phone did not work, the outlets in my room came out as soon as we plugged our chargers in. The food at some of the restaurants was disgusting. The only two restaurants I ate in that had good food was the Toro restaurant(steakhouse) and the pizzeria. The Caffeto's hamburger was disgusting and tasted like a cafeteria hamburger, the zen restaurant wasn't that bad but it only had 3 entrees to choose from, the Isla restaurant was disgusting the fish wasn't cooked, the calamari were the size of onion rings. The food just wasn't edible. They were fixing the walls in the hallways as we walked by there were holes in the ceilings by the restaurants. It just isn't where I want my wedding to be and I just wanted to let you all know my experience there. The last night I was there I came back from dinner and couldn't get into my safe. I had a message on the answering machine in half spanish/half english saying someone came in my room and something with my safe and they were not responsible for anything missing. So of course I was flipping out thinking something was stolen from my safe. I called the extension back and the man who answered said I left the safe open and the maid closed it and I told him my safe was closed when I left the room so he said oh ok the maid opened the safe to clean it and she locked it I will send someone to open it, which made no sense whatsoever. Thank god nothing was missing from my safe but it was very fishy and got me very upset. Im sure there is more to say but I can't think right now. Just wanted to inform everyone of my experience. Good luck to everyone

Hi Michelle, I am planning on having my wedding at HR in April as well. I haven't booked it yet thought, what date is your wedding?

I am planning on booking my wedding at the Hard Rock in punta cana for april 2012. I am also very worried like most of the brides on here, I am trying to plan a trip there within the next two weeks. I have read so many reviews and I am worried about the food, the size of the hotel, etc. Can anyone provide any advice for me? I would greatly appreciate it.