It's not your wedding coordinator's fault, it is policy to not correspond with brides earlier than 2 months before the wedding. The resort hosts so many weddings per week, it is unrealistic to expect them to correspond with every bride booked for that year. If you reach out to corporate I don't think you'll have much luck with whatever it is that you are hoping for, and what's worse, you could be getting this WC in trouble or putting her job in jeopardy. My advice is to sit back and enjoy that you don't have to go through the months and months of crazy planning that normal brides have to.