NewfieGroom

My fiancée and I have been "working" with The Wedding Holiday for roughly 9 months now and it has been, by far, THE single most stressful part of the whole wedding planning. They are so completely unreliable it's amazing that they are still in business. We are now 7 days from our departure date and not a single person from our "group booking" with The Wedding Holiday has their confirmation number, itinerary or even a departure time for their flights. Their initial pitch was great. "Don't worry about a thing we'll work with all your guests and you wont have to deal with a thing!". Complete lies. Every time they screwed up any of our guests bookings or failed to reply to any questions our family and friends would contact us to see what the hell these people were doing. Sadly because we bought into their BS we had already paid our deposits and were stuck with them and their constant stream of excuses. It seemed it was always the tour operator's fault according to them. I have had to personally drive out to their office numerous times to go through our guest list person by person because the bookings have been that messed up. It seemed to be the only way to get a prompt response. The funny part is that anyone who got fed up with them and booked on their own with another travel agent is all set, with tickets in hand. Same resort, same dates, and usually at better rates. Given a chance to do it all over again I would NEVER have gone with this company. It has at times brought my fiancée to tears. They are extremely appologetic about everything and in fact have been pretty nice but that's not what matters here unfortunately. That's not going to get my future wife her wedding on the beach or our friends and family to the resort on time. We never even bothered trying to arrange any wedding day details through them but rather opted to deal directly with the wedding coordinator on the resort. Even from another country and with a language barrier it has been easier to arrange. I only hope is that by sharing our experience here we can persuade other couples to go ANYWHERE else with their destination wedding planning. In fact I am convinced that any decent travel agency could arrange group travel far better than The Wedding Holiday. Hopefully we'll make it to the wedding...