95degrees

Hi I am trying to help a friend plan a special event for he and his wife to renew their vows while vacationing at Iberostar Rose Hall in Jamaica. He has never visited Jamaica, nor the Caribbean for that matter, and just needs some guidance on how/where to start. Contacting the hotel directly would be the logical way to start but they say they have emailed the hotel through their site but have not heard back from anyone and its been a few days. This of course has them a bit jittery and wondering if they should even try do it after all. I told them to rewind, hold up, soon come and all that good stuff But seriously, I want them see how beautiful my Jamaica is and have their vows renewed in paradise to replace a wedding they never had. This ceremony would be very special and romantic. It is just for the couple only, so the planning should be much simpler than for a whole group. I am Jamaican but left about 8 years ago, so Iberostar wasn't even there at that time. I also wasn't from MoBay, so at a loss there as well. They need to find out if there is a renewal of vows package, price and what it includes. If not then they would need to arrange for things like: a minister, talk to a wedding coordinator at Iberostar, plan the ceremony, arrange a floral bouquet and boutonnierre, decoration and floral centerpiece for their dining table, find out options for which restaurant or location within the resort to dine, small wedding cake, champagne, music, photography, dinner, possibly flowers and champagne to the room and estimated cost of all these. Anyone else who has planned a wedding or renewal of vows at Iberostar Rose Hall - how did you initially get directly in contact with a wedding coordinator or public relations manager? Iberostar seems to have a call center not a direct line and emails haven't been answered yet. Any help at all or advice on how to get started (wedding or renewal of vows) would be great and maybe you can help alleviate some of their planning doubts.