TXDallas

Update - I've contacted DW and they are doing research and going to work with me on settling this right now a year later. This shows character with the company. After discussion, we both realized it fell through the cracks on both ends (theirs for not contacting me and mine for not following up with them). Working with me this late in the game shows they are a dedicated company and my original impression was wrong.

I attended a wedding last year in Jamaica organized by destinationweddings.com and would NOT recommend them to anyone! I waiting for nearly an hour on the bus before departing for the resort. Upon arrival to Jamaica my room was not there because of "mechanical problems." They put me in a temporary room with mold in the bathroom. It was disgusting! I had traveled from Europe so I was exhausted and didn't care at this point. My room was ready the next day "after 1pm," which coincidentally is around the check in time. Then half way through my trip, the front desk threatened to throw me out because I hadn't paid. Well, the problem was when I checked in they didn't take all the vouchers. Needless to say I was not happy and asked for a supervisor. The supervisor DEFENDED the employees actions. After all was said and done I contacted destinationweddings.com and they were going to look into it. This was in June 2009 and I have yet to hear a reply from them. I'm engaged now and was reminded about this horrible experience, so I'm asking them for a reply today since I never received one. Also, I was NOT the only one in the party who had this room problem. I understand destinationweddings.com was not the hotel, however they are all associated since destinationweddings.com acts as an agent on behalf of the hotel. Â DD