We just had our wedding at the Ocean Turquesa on December 9th and we had the Shooting Star package - it was amazing and Ana, the wedding coordinator was absolutely wonderful. Everything went better than expected and the weather was even perfect! We had the Surf and Turf - it was excellent, and the decorations and flowers were beautiful. Ana goes beyond to give you what you want.
The only problem about that resort is the communication. I have stayed at other resorts in the Mayan but this one was frustrating in the sense of trying to get answers and money exchanged - with mostly the front desk staff. When our guests and relatives checked in, after going through the room requests with Ana to make sure there were no problems - they totally messed up on a couple of requests and told our guests that there were no specifics given to them about room requests etc before hand. So basically they were saying that Ana didn't do her job - which was wrong - she was the only one I felt cared about us. Expecially cuz we brought 21 people to their establishment you would think they would be helpful when it came to questions etc...but it was like pulling teeth sometimes. Otherwise the resort is beautiful, food was excellent and our Air Transat Rep Hugo was very helpful as well.
Cathy