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Turning Maybeoneday's Dream To Reality...

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#61 maybeoneday

  • Jr. Member
  • 204 posts
  • Wedding Date:October 14, 2015

Posted 10 November 2015 - 03:22 PM

Hi Everyone,

Sorry for the late review. Our wedding was amazing thanks to everyone at the Royalton Riviera Cancun. It was just the two of us and was better than I could have ever imagined!

My husband (I love saying that!!) and I stayed at the RRC between 7-21 October 2015 and had our wedding at the Hideaway Sky Terrace on 14 October. Like most people I read the reviews on Trip Advisor daily and thought about moving hotels however as we had our wedding booked here it would have been a hassle to change everything to a new hotel. We are pretty laid back so went with an open mind.

I'll start at the beginning.....

I booked 3 weeks off work so had a few days before we flew to get all the last minute shopping and beauty treatments done. All was fine until we decided to meet friends the night before for a few drinks...which turned into far too many! We had a taxi booked for 8.00am the following morning so woke up early to finish off packing. Unfortunately I had over packed and was quite a bit over our allocated weight! After being quite ruthless and with 5 mins spare we were done and on our way!

*Duty Free in UK*
We asked how many cigarettes we could take to Mexico and we're told 400 each. We bought 600. WRONG! It's 10 packs per person so max 400 if travelling as a couple. ***DO NOT TAKE IN MORE THAN 200 EACH....YOU WILL BE CHARGED A RIDICULOUS AMOUNT....More on this in Airport section.

Thomson Dreamliner is great. There is plenty of leg room and space in the over head compartment. There are hot, cold and alcoholic beverages included. Meals were as expected...not amazing but fine. Lots of films/programmes to watch.

*Arrival at Cancun Airport*
After a 10 hour flight we were ready to get the holiday started. We picked up our bags but had to wait in a very long queue to get through customs. Once at the front the bags went through. They have a green/ red light system...ours went red! We had to take our bags for them to be opened and searched! Annoying as my wedding dress was in my case and I had to tell my then fiancé to turn around so he didn't see it. The customs lady messed up everything in my case then other half's. After a thorough search she said we were 200 cigarettes over and would have to pay. I asked if we could discard them but the answer was 'No...you brought them here.... you pay'. She took our passports then we waited in another queue with lots of other Brits in the same position. All being told something different at Birmingham Airport. Cost was extortionate at $1915 pesos...around the same cost of the 600 cigs back home £65!! Not happy as treated like criminals there....
PLEASE READ UP ON WHAT IS ALLOWED OR NOT ALLOWED BEFORE YOU LEAVE HOME. I normally do but didn't on this occasion...
Another 2 and a half hours later we got on our transfer (missed 2 while at customs) and we were on our way!

Once we left Cancun Airport we were at our destination 20 minutes later!

*Check in*
Not the best looking hotel upon approach but once in the views are breathtaking! We received sparkling wine and a cool towel upon arrival and the bell boys provided a ticket for our bags. We were swiftly taken the Hideaway Check in which was very smooth. Our wedding package included a room upgrade but the check in staff had no record of this and said to speak to the onsite wedding team the next day as they were closed when we arrived - we were late due to an incident at Customs! We were escorted to our room and the facilities were explained along the way.

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*Room 3226*
Our key cards didn't work when we got to our room so the staff member let us in...Guess what....Mangrove/Swamp View! He showed us where everything was and how the TV worked. He advised us to go to check in about the key cards and about room location.
Back to check in...We were given new keys swiftly with lots of apologies and were advised to come back the next day to see what could be done about a room change. I cannot fault them as they were very sincere and apologetic.
The room was beautiful and exactly like the hotel photos but it smelt quite damp. Also there is a service road at the bottom of the block which was in use regularly during the night. Very noisy!
The next morning I went to see our Wedding coordinator, Brenda, about wedding details and asked about a room upgrade. She went through everything with us and said she would get back to us about the room. An hour later she found us and showed me a new room overlooking the Hideaway pool and ocean to the side....Stunning! It would be ready a little later so we were asked to pack (lucky we hadn't unpacked) and go back to check in later. All sorted! Brenda, Alonso (Head of Hideaway check in) and check in staff were amazing..fab service!

*New Room 1421*
Wow... loved it. Everything people have raved about was true...amazing super king size bed, double rainfall shower, jacuzzi...the list goes on! Views were stunning!

*General Hotel and Grounds*
The hotel and grounds are beautiful! Yes there were works going on while we were there and the grounds are uneven/slippy in some areas but just be a little cautious.

There are a choice of restaurants and a buffet. We went to the buffet on most occasions as the choice there is unbelievable! They have fresh food stations so can cook to your individual tastes. So much choice! The staff greeting you at the buffet day and night were lovely...fantastic service!
We tried Dorados for breakfast. Service was a little slow but we had amazing views. From what I heard all restaurants were great especially the Zen Tepenyaki table but we didn't try all of them ourselves. Hopefully next time ;-)

We just stayed in the Hideaway section. All pools were clean. The staff here were so attentive. We had Blanca, Santiago and Oscar all of which were great. Always around to get a fresh drink or provide menu for food. Poolside food was limited but very tasty. Great if you didn't want to leave the pool area. Pool bar was great for a quick shot now and then!
There is always some form of entertainment in the Hideaway Section from the violinist who was amazing, dance entertainment and general pool entertainment games. The entertainment team did try to get people involved but were not intrusive at all.

There are so many bars here including pool bars. We went to the lobby bar for the few evenings which was nice and relaxed.

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We then went to Martini Mix on the Ground floor which was great. There was always live music there in the evenings and had a more lively atmosphere. The staff here were amazing...very friendly and remembered what you liked to drink. They gave us a few drinks to try after they got to know what we liked and every one was delicious! Must try the Chocolate Martini, Mini Beer, Mini Guinness and Bumblebee...amazing! Emmanuel (sp?..I think) was especially great! Shame he wasn't there on our last day as we wanted to say a big Thank you to him for the service he provided. They also had some bartenders who did a fantastic cocktail making show...truly amazing!

Every single person we encountered at Royalton was amazing. Always smiling and looked immaculate especially in that heat! They are so friendly and make you feel like they genuinely want to make your stay as amazing as possible...which they did perfectly. Aldo who is at the main lobby area and occasionally at the Hideaway concierge area was lovely. Again provided valuable information in the first few days there. So many names to remember...so apologies if I haven't mentioned you.

Before we arrived we liaised with Sofia Simon-Baptiste at Royalton Head office Wedding department. She was fantastic and provided us with all the information we needed to make an informed decision. As it was just for 2 people, they were one of the only hotels that did a package tailored for this called 'Just the two of us'. She guided us through the processes with ease and gave the hotel all the information they needed to continue the process upon arrival.
Our on site wedding coordinator was a lovely lady called Brenda. She was FANTASTIC! As mentioned earlier she sorted out the issue with our room very quickly and always came back to us to let us know of any updates.
We changed our minds on the venue when we got there and decided to upgrade to the Hideaway Sky Terrace instead of the Chapel. The Chapel was beautiful and for those getting married there go for it but we just wanted it to be a little discrete.

Hideaway Sky Terrace

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Brenda sorted this for us with ease and for me to have the Spa Bridal Suite to get ready in as I was already getting my hair and make up done there (other half arranged this). This was all done at short notice but you would not have realised as it was as smooth as clock work. She arranged a surprise for us in our room when we returned from our meal and stayed after her normal working hours to ensure we had an amazing day.

Our Ceremony was at 4.30pm. I was at the Bridal suite by 1.30pm for facial, makeup and hair. My hair and makeup was done by a lovely young man called Elias. He did an amazing job and I am so grateful to him. He, again, was fantastic and knew exactly what he was doing. He asked what I wanted and did it better than I could ever have imagined.

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I was ready by 3.15pm so put on the dress....only one problem....difficult to get a corset back done up yourself! As if by magic Brenda appeared and helped me! The dress was a little snug after a week of amazing food and lots of alcohol but once on it felt fine.

Bouquet was huge...definitely not small as described. Loved it!!

4.15pm I was on my way....

There is a lift that goes directly to the Sky Wedding area. I waited in it until the music played and then walked down the aisle to John Legend 'All of Me'.
Everything was perfect.
The minister spoke great English and talked about love and commitment.
We did their vows and then signed certificate.

Photographer - we used the hotel recommended vendor Photo Pro and had Andrea as our wedding photographer. He has great! He made us feel at ease as we both hate posing for photos. We only booked the basic package as it was just the two of us. We ended up buying all the photos as they were all fab! Money well spent.

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A thunderstorm was brewing by around 6.00pm so we enter back to the room and I did put on my second dress for the meal and drinks.

We had a semi private room at the Hunters Steakhouse which was fantastic! Beautiful surroundings, see and food!

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And then drinks at the Martini Bar.

The day was everything we had hoped for.

A big 'Thank You' to everyone on this forum for your advice and support through out this process xxx

14 /10/2015 - R R C, Mexico

#62 calgarybride2015

  • Sr. Member
  • 4,504 posts
  • Wedding Date:January 21, 2015
  • Wedding Location:Grand Sirenis Riviera Maya
  • LocationCalgary, AB

Posted 10 November 2015 - 06:59 PM

Awe sounds wonderful. Thank you for sharing. You look beautiful :) congrats

Sent from my iPhone using Tapatalk


Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)


Planning Thread - http://www.bestdesti...s-riviera-maya/


Wedding Pictures http://www.bestdesti...ra-maya/page-36


Wedding Review http://www.bestdesti...31#entry1885600



#63 acw271011

  • Moderators
  • 3,123 posts
  • Wedding Date:October 20, 2011
  • Wedding Location:We tied the knot in Runaway Bay, Jamaica and renewed our vows in Mexico on our 4th Anniversary
  • LocationToronto Area

Posted 10 November 2015 - 08:51 PM

Great review! Thanks for posting photos! You're a step ahead of me lol I haven't done a review yet....  Hope all is well. Sorry I haven't texted. Been in a bit of a funk since we got home and busy with the job hunt.


Congrats again! You looked gorgeous! Love your hair!! They did a beautiful job!

I said "yes" again to the love of my life at Grand Coral Beach Club, Playa del Carmen, Mexico on our 4th anniversary - October 20, 2015







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