3 replies to this topic

[dbp3110]

Hello,

I am curious if there are any other brides currently planning their wedding at this Dreams location?

See, I booked my wedding September of last year and we were working with the coordinator, Jacki, and she was WONDERFUL! Unfortunately, she left (not sure what happened...) and since January we have been working with the new coordinator, Areli. I have been SO unhappy with her! She does not respond to my emails at all and on the rare occassion that she has responded it has been something very short and unhelpful. I have been trying to get with her to book a lot of stuff for the weekend (dinners, band, etc.) you would think she would want the commission but she has ignored my emails.

 

Anyone else working with her on their wedding and if so, how is the communication? I feel like I am being a bridezilla because I keep sending management complaints about her but we are looking to spend a lot of money here and I feel like we are being ignored and like our money doesn't matter here.

 

 

[Ginny81]

Hey there,

 

We booked our wedding this March and have been dealing with Areli as well. OMG she brutal!!!! I had heard a lot of excellent reviews about Jacki as well. I even tried to get another wedding coordinator but I guess she is the manager. Wow is all I can say. It's like every email we sent was like starting over. Just like you; she was very short and left me with more questions then answers. Our travel agent got involved cause I would cc her in all of our emails. Our travel agent went to her boss and then they contracted the resort. They told them they have never had a problem booking a wedding at their resort before. They said if they are unable to answer my questions and keep things straight they would pull me from that hotel. Wow did that ever get them in gear. I guess she was working alone and has since hired two other girls. I felt the same as you. My communication issues was over the date, time, and packages. It must of taken 30 email to get this figured out. I haven't even got into any other planning.

 

So since the communication has been so bad I've hired a lot of out side vendors. I've booked Disco Movil Cancun for my DJ, MVP for my hair and makeup and Photo in Cancun for my Photographer. All of these people have been totally amazing to deal with. Answering all of my questions, they all have a plan and suggestions. The these people are the only reason why I feel comfortable about having my wedding there. I just don't trust her organizing skills. Plus I contract the resort month ago now for pricing on hair and makeup. Still waiting for a response. My thought it is; if you don't want my business I will find someone else.

How are you making out? What I can't get over it the extra cost to extend the reception. Are you doing anything for a rehearsal dinner? I was thinking of the bonfire option but other then that I don't know what the other options are. haha

 

Ginny

[britt9702]

Hi.  I just got married at Dreams on Monday.  We also had to deal with Areli and had some trouble.  My fiance actually called her and that ended up working a little better than the e-mails.  I would recommend trying that or talking to the hotel and getting your travel agent involved like Ginny said.

 

When we got the Dreams and met with the coordinator, we didnt even see an Areli.  We worked mostly with Zoe, and a bit with Dalia.   I met another bride who got married on Saturday and it was the same for her.  I'm guessing Zoe and Dalia actually handle the weddings.  I will say Zoe was amazing.  We had one issue where we forgot name tags and she handled it with ease.  We didnt even hear about it until the next day because she said she didnt want to worry us, which i really appreciated.  She made sure we understood what was happening and directed us the whole time.  She added all these perfect little details like this cute little I Do sign and a Luggage box for our cards. 

 

I was a bit worried with the lack of communication, but it really turned out better than I even expected.  I hope this will ease your mind a bit.  If you have any questions, I'd be happy to answer them.

 

Brittany

[dbp3110]

Ginny, sorry I just saw you responded! I too have booked my hair and makeup with MVP!

I do have an update on how my experience has gone with the coordinator: I emailed the resort manager and requested a new coordinator. I told them I was planning to do the big package but after dealing with Areli that I would not spend any money on anything. They promptly set me up with Delia and let me tell you, this girl is GREAT!!! Delia responds to my emails within 24 hours and has never left me questioning anything. She has already planned my entire weekend of events and I am now set up to do the big package with the full dinner and reception. There were SO many things that needed to be done like pick the flowers, meals, set up the bonfire, decorations etc. We are doing the bonfire the night before our wedding and I highly recommend that you do it! We added two lounges and the chinese lanterns- gorgeous. I am so pleased with everything now and we are really excited to get there and have our wedding. We also are set up with the honeymoon package, don't forget to ask about these little things! They will not add them for you unless you ask about them.

Brittany: Thank you for your information! I'm glad everything turned out well for you and it does make me feel a little better. I wish the resort manager would read these comments all over the internet and get a clue.. lol.

 

Ginny, here are the options I got for the extra events:

Options for a private event include the following

 location options:

*beach

*gazebo (smaller groups)

*marina terrace (adults only)

*banquet rooms

*theater

*one of our a-la-carte restaurants (subject to availability and additional rental fee)

* Bonfire evening on the beach: soft appetizers, bonfire and private service with open international premium bar for 2 hours

*Cocktail evening: cocktails and hors d’oeuvres at the Barracuda Bar

* Buffet reception

If you want prices on these I have those too, I did not want to post them on here though. Send me a message if you are interested. I have a lot of attachements from the coordinators I can send you too if you still have not heard back from them.