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Hi! I am planning my May 2016 wedding, and I reached out to Rocio to get info from her! She respond so fast to let us know that she will be out of the office recruiting, but will get us the info when she returns on Wednesday. I am crossing my fingers this is THE place after looking around for so long!

 

Fingers crossed for you @@badgerbride! Keep us posted, looking forward to seeing how it's going for you! 

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Has anyone else out there contacted the resort? Rocio was out recruiting, so she didn't send us the info right away. We have followed up a few times since she was supposed to get back but we still haven't heard back. I'm sure she is super busy, and I feel bad sending message after message to them but we really need to put our deposit for our ceremony down so i'm hoping to finalize picking a reception area soon! if anyone else has gotten the info and could PM it to me that would be AMAZING! 

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Has anyone else out there contacted the resort? Rocio was out recruiting, so she didn't send us the info right away. We have followed up a few times since she was supposed to get back but we still haven't heard back. I'm sure she is super busy, and I feel bad sending message after message to them but we really need to put our deposit for our ceremony down so i'm hoping to finalize picking a reception area soon! if anyone else has gotten the info and could PM it to me that would be AMAZING! 

 

Hi @@badgerbride ! Have you had any luck? We've reached out to the hotel, they must be super busy right now. We will let you know if we hear anything! Please feel free to touch base with us and let us know how things are going for you.

 

All the best, hope it's going great!

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Hi @@Matt Adcock thanks for reaching out! I still haven't heard back. We even called, but Rocio was on the phone when we called - so yes! they're very busy. I wish they had the extra help to reach back out to us, because we really have our heart set on the Hyatt to complement our Xcaret ceremony! I will continue to be patient and start looking elsewhere next week. 

 

I do need to book my ceremony though! So I I need to hurry up and find a reception space, so we can put our deposit down at Xcaret!

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Hi @@badgerbride

Good morning! We've reached out to Rocio again for you and hope that you hear something very soon! We would love to know that you have everything all set this week. All the best and please let us know how we can help, we'll let you know if we hear. :) Hugs!

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Thank you so much, @@Matt Adcock! She wrote this morning to let us know she is traveling in NY for an event, and that she should will write back when she gets back to her computer. Hope we can get that info soon! We are getting so nervous. 

 

Thank you for the good wishes and help! 

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Thank you so much, @@Matt Adcock! She wrote this morning to let us know she is traveling in NY for an event, and that she should will write back when she gets back to her computer. Hope we can get that info soon! We are getting so nervous. 

 

Thank you for the good wishes and help! 

 

Great! So happy you made contact. Keep us posted, hugs to you!

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