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tour companies giving me lots of stress!!! victory against one tour company

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#1 JessiTaylor

  • Jr. Member
  • 296 posts

    Posted 14 August 2012 - 09:57 AM

    so we live in mexico, and for our cancun wedding we need to find a mexican tour company that does flights/hotels....and they dont release prices till approx 6 months before...so around now for our march 9th wedding. fi and i already have a hotel room as do my family, as we needed it to make the reservation for our wedding. but theres 50+ mexican guests who dont/./


    some still dont have prices but we called one who told us that sandos playacar was 100% full, and our guests would have to stay somewhere else (the  50 people is including fis faimly...so would have been us plus my family alone). i cried as i was so stressed, as i thought we'd not be able to have any of these people...or they wouldnt be able to hang out with us.or theyd have to buy day passes or we would or whatevr


    so i was damning mexican tour companies for being so disoragnised, as foreigners generally arrange hotels and flights maybe a year before. it made sense to me that theyd be booking up the hotel way before we even had packages available here in mexico.


    BUT my fi had a proactive moment and called the hotel manager - who was completely outraged that we'd been told this as the hotel has plenty of available rooms for our dates and he'd sent this agency the info the week before! it seems they might have had a deal and thats why they were trying to pressure us to choose another specific hotel


    so we sent a lovely email (in spanish) basically saying


    thankyou for your quotes for the other hotel, however we just spoke to the hotel manager of sandos, salvador bautista, and he is astonished that you seem to think theres no availability since he sent you the information last week. happily, we can confirm there is availability so please work on our quote again!"


    literally seconds after we sent it...the apologetic phonecall about how they couldnt understand how the mistake had happened, and of course sandos has availability. hmmm mmm. so they didnt even need time to discover the mistake by checking documents when one hour ago they were trying to push other options on to us?


    vent - that we dont have the rates available now

    vent - i think that company tried to scam us

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