First and foremost we would like to apologize for the delay in this communication. We wanted to send you a complete and thorough evaluation of the situation, both of the physical condition of the property as well as the Guest experience.
We are very proud of our team as I look back to the events of Sunday evening and the last 48 hours of the job that our employees did, both during the crisis and in the follow up since. Thankfully and most importantly no employees or guests were injured.
On April 15, 2012 we experienced a fire at the Majestic Colonial Punta Cana and we were forced to re-locate some of our mutual clients in other hotels, as a precautionary measure. There was and is in fact no damage to any room what so ever, we evacuated as a precaution as a result of the volume of smoke in the hallways of buildings 1 and 2 only.
The following areas have suffered some structural damage:
· Beach Restaurant
· Wet Bar
· Pool â€“ As you may recall the pool of the Majestic Colonial, is over 400 meters long, with a hidden dividing wall at approximately 300 meters. We have currently re-opened the largest portion of the pool and it is completely operational. The area closest to the ocean/beach restaurant is closed.
The balance of our restaurants, bars, facilities and services remain completely operational for our clients on site.
Clients staying at the Colonial have been given access to the Majestic Elegance facilities as follows:
· Access to the Beach and swimming pools
· Access to all a la carte restaurants
· Access to all bars
· Access to the entertainment theatre
· Access to the spa ($)
Additionally we have opened for daytime service at Majestic Colonial some facilities that are normally only available at night.
· Parrots Bar
· Plaza Bar
· Matsuri restaurant
· Taino restaurant
· A beach palapa is now open on the beach for drinks and snacks
We are happy to report that both of our hotels Majestic Colonial and Majestic Elegance are completely full and we have no issues operationally. Additional employees have been hired to provide extra service to our customers.
Weddings and Groups : Our wedding department is working on a one on one, basis with all the brides to relocate any dinner or reception events previously planned at the Beach restaurant, we have many different options for them both within the Colonial and also are offering the facultiesâ€™ at Elegances. Important to note that neither of our Gazebos were affected, and wedding ceremony have continued as normal at the Majestic Colonial. The wedding events held in the last 48 hrs. have been a tremendous success and the feedback from our brides is very positive.
The architect and engineers of the Majestic Colonial have arrived from Spain today to evaluate and give us an report on how best to proceed with the repairs of the damaged areas. Once we get their professional opinion and deadlines for reconstruction we will send you an update.
We are working closely with your local representatives, and weâ€™ll keep you updated regularly with any news, improvements or changes. We ask that you share this information internally as well as with the travel agency community.
Thank you for your continued support of Majestic Resorts, please do not hesitate to contact to contact us should you have any questions or concerns.
With kind regards,
VP Sales and Marketing