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UGH...so confused

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#11 simba1234

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    Posted 19 December 2009 - 06:24 PM

    I'm also getting married at Gran Caribe and have had the worst customer service experience of my life. I'm usually not a difficult person and throughout my entire wedding planning I have received excellent service from everyone EXCEPT Gran Caribe. Even when things haven't gone 100 % according to plans at other places I've just let things go because the service was so good. But Gran Caribe has been just awful. I complained to the manager and she was completely obnoxious and like you said kept cutting me off.

    What is the name of your coord? I want to switch but have been scared that the person I switch to is worse.

    This is really so unfair. This is one of the biggest days of our lives and we're paying - its not like they're giving it to us for free (you had to pay for the rooms to get it). Maybe if enough people complain to the RIGHT person something will get done. We should not have to just lay down and deal with that type of treatment.

    #12 Bride KSmith

    Bride KSmith
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    • 144 posts

      Posted 17 July 2010 - 12:25 PM

      Check out the Palace Resorts. We booked with them because the more guest we have the more they throw in. If we have the number of guest we expect to have we will be getting a free cocktail hour and free private reception. You should check out there website.

      I am so sorry that you are having a bad experience. Weddings are stressful enought to plan without having a rude WC. Just focus on that moment when you appear at the top of the aisle and make eye contact with the love of your life. It will all be worth it for that moment.

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