hardt22

Hi everyone I am getting married here In two weeks. Planning has been an absolute disaster and I wish I had the option to go somewhere else. I have a total of 54 guests coming and I have tried for 5 months to get a response to plan my wedding. My travel agent has also had a very hard time with them. I was originally dealing with Ana who was awful. She denied all contact with me for a year and would not reply or return voice mails or emails. I got Ana on the phone once about a month ago and spent about an hour planning our wedding. She was suppose to set me up with a dj so I could discuss with them what I wanted. After two and a half weeks with nothing and then having to call the resort 5 times I finally got someone on the phone. My wedding was transferred to Cynthia and was told Ana would no longer be dealing with my wedding. Best of all everything that I had planned with Ana was apparently not done. 17 days away from my wedding I learn nothing has been done !!! I am so disappointed with this place and I have not even arrived. I really hope they can pull there stuff together by the time I arrive with all my guests. Wish I could have taken this money elsewhere