Vavis6

Hello everyone, I am going to have to tell you my story with this hotel. I felt in love since the first day I so it online, I didn't even want to see more, because I was sure that was it. My wedding is 12/08/12 or was I don't even know, because they just called me this past friday and told me that they are canceling my wedding, yes, my wedding.... One month before the big day..... Because they overbooked the hotel ... Bla bla bla and neither me the bride, or guesst have no room any more. We have booked this wedding since feb 2012, and all my guest have bought their room since then as well not only that but their plane. I had a lot of problems with Alexandra at the biginning because she took for ever to respond a simple mail, now there is a new girl Sarah, and she is the same.... Slow and incompetent as she could be. Today is wednesday and I still know nothing about what is going to happen with my wedding, and with my guesst, we all now have to deal with airlines and stuff. I am so sorry for you all that are getting married here, including my self. But my time is running against me since they canceled one month before my wedding, this is the worse nightmare I've ever suffered. My suggestion will be, make the hotel make a contract for the wedding and for the rooms, get something written by them, so you have any proof in hand just in case something happen. I wish you all luck. Will be posting as soon as as this f**** ers resolve my situation. They are trying to send us to the fishing lodge... But hell no, I wanted Sanctuary......