We both e-mailed and called. The woman we spoke with was helpful and the same afternoon sent us a list of preferred vendors along with some other info...the vendors all looked very good. I did however read another review on here from a bride that did a site visit last year and had some pretty horrible things to say, some of which were about the hotel itself (like paper thin walls that let in all the elevator and night club noise, as well as being SO thin that you can hear people showering in rooms next to you and from the hall). I have heard that it is hard to get in contact with the WC so I will also say that, while the woman we spoke with (at a loss for her name) was kind, prompt, and helpful, she also said over the phone that she was NOT the WC but that she had a majority of the information we needed so she could help us with our questions in the absence of the WC. This is good to know in the sense there are other people there who can and will help, but also makes sense to what I've seen other brides say which is that the actual WCs are hard to get in touch with. On the threads I have seen several brides say 3 days to a week for each response.