Hi! I am a Gran Porto Real bride. My wedding is within 2 weeks to be more specific. I also had Katia as online wedding coordinator and Zulma is my onsite wedding coordinator. I totally understand the way you feel about Katia. But you need to be pushing. I had te same language barrier you had, but even in Spanish they are not very clear in theirs answers. I think that, at the end, she could figure things out and I hope she will be able to handover everything to Zulma. I let you know later. Regarding the food menu, I was also in panic and didn't know how I would manage to ask all my guests ( around 75) who wants to eat meet, who is vegetarian, who wants fish and etc. So, I amd goong for the buffet. You know why? Because it is exactly the same price as ala carte and you have all options: fish, meat, vegetarian and chicken. A variety of salads and desert as well. And As I said before, for the same price. Another thing: if you will be having a cocktail hour, they serve only 3 types of cold canapes. If you want hot ones you need to pay extra. I fighted a bit saying that for a 5 stars hotel 3 types of canapés is very poor. They gave me 4 instead . I still thing it is not enough, but I have decided not to fight against thid anymore because we will have the buffet in our reception with a lot of different food. Hope this information helps you a little bit.
Hi! I am a Gran Porto Real bride. My wedding is within 2 weeks to be more specific. I also had Katia as online wedding coordinator and Zulma is my onsite wedding coordinator. I totally understand the way you feel about Katia. But you need to be pushing. I had te same language barrier you had, but even in Spanish they are not very clear in theirs answers. I think that, at the end, she could figure things out and I hope she will be able to handover everything to Zulma. I let you know later. Regarding the food menu, I was also in panic and didn't know how I would manage to ask all my guests ( around 75) who wants to eat meet, who is vegetarian, who wants fish and etc. So, I amd goong for the buffet. You know why? Because it is exactly the same price as ala carte and you have all options: fish, meat, vegetarian and chicken. A variety of salads and desert as well. And As I said before, for the same price. Another thing: if you will be having a cocktail hour, they serve only 3 types of cold canapes. If you want hot ones you need to pay extra. I fighted a bit saying that for a 5 stars hotel 3 types of canapés is very poor. They gave me 4 instead . I still thing it is not enough, but I have decided not to fight against thid anymore because we will have the buffet in our reception with a lot of different food. Hope this information helps you a little bit.