I have a contract with Moon Palace for our May 26 2012 wedding, We had a great wedding planner, who was on top of every detail and was wonderful about getting back to us about all our questions and concerns. A few weeks ago we received and email that Ivis was no longer with the Palace Resort wedding dept and we were asigned a new planner, after waiting 3 wks for an appt for a meeting, which was yesterday @ 6pm, my partner Julissa finally gets a txt message about 6:30pm stating she was looking over our contact and wedding information and realized this was a same sex marriage (which they were aware of when we first made arrangements, our contact clearly states, Ms. Ana & Ms. Julissa for a Symbolic ceremony ) and the moon is a family resort not couples only!! I am well aware its a family resort I've have been a guest there twice, and loved it which is why we choose the Moon for our special day. the message was forward to our sales executive for an explanation and have not received a email or single call back after leaving a few message, I'm losing my mind, our famiy and friends are booked, our custom passport invites are done...everything was set in place all we needed to do was decide on our menu for the reception....does anyone know if there is someone else to call or speak to?? I can't beleiev after all these months of planning, only 2 months away from our big day and we get slapped in the face with this...
I have a contract with Moon Palace for our May 26 2012 wedding, We had a great wedding planner, who was on top of every detail and was wonderful about getting back to us about all our questions and concerns. A few weeks ago we received and email that Ivis was no longer with the Palace Resort wedding dept and we were asigned a new planner, after waiting 3 wks for an appt for a meeting, which was yesterday @ 6pm, my partner Julissa finally gets a txt message about 6:30pm stating she was looking over our contact and wedding information and realized this was a same sex marriage (which they were aware of when we first made arrangements, our contact clearly states, Ms. Ana & Ms. Julissa for a Symbolic ceremony ) and the moon is a family resort not couples only!! I am well aware its a family resort I've have been a guest there twice, and loved it which is why we choose the Moon for our special day. the message was forward to our sales executive for an explanation and have not received a email or single call back after leaving a few message, I'm losing my mind, our famiy and friends are booked, our custom passport invites are done...everything was set in place all we needed to do was decide on our menu for the reception....does anyone know if there is someone else to call or speak to?? I can't beleiev after all these months of planning, only 2 months away from our big day and we get slapped in the face with this...