I having the same issue! I cannot believe that is happen. I droped my 10 years old cat at that kennel here in Houston. I went on my vacation on the 12.of December. My cat disappiered on the 20.or 21st of December. I got informed on the first of January and asap booked my flight back to Houston. I can't stop crying. I miss him so much. And that kennel put me in thos horrible feelings. I am sad and mad at all. I do everthing to find him but I have to recognize it turns in a search for a needle in a hey stock. I just pray. Heike
