My husband and I also got married at the Grand Sirenis over the summer. We chose the presidential package but made that decision too late to actually get the proper suite. Instead, they gave us a fantastic room that was the same size as the normal ones but with much nicer amenities and decor. They set up the bar and computer in the room and we had all of the extras that usually come with the presidential package, so it wasn't a problem at all. As many have mentioned, it can be a bit tough to get email answers. I was finding this a bit frustrating, but once we arrived and met with Araceli everything was fine. We met the morning after our arrival and covered all of the possible options, made the decisions, signed some forms, and were done within an hour or so. One of the other wedding coordinators actually came to meet us on arrival and took my wedding dress to have it pressed right away, which was great. It was delivered to my room a day or two later in perfect shape, and it only cost 25 dollars or so (added to our room bill). At our meeting with Araceli, we set up a time for the rehearsal the day before the wedding. The rehearsal was a bit of a joke; we went out to the ceremony site - the beach in front of the palapa - and Araceli showed us where we would walk out, then said she didn't know yet whether the ceremony would be in English or Spanish, translated to English, and wouldn't know until the judge arrived the next day. This wasn't an issue for us, but might be something to request ahead of time if possible. Following that, she showed us the palapa, then took us back to the main resort. We decided then to change the reception time to 5:00 PM instead of 6:00, since there wouldn't be much for the guests to do between the 4:00 PM ceremony and the start of the reception. This worked out fine, as we had some time in the palapa for drinks before dinner actually started so it didn't feel too early. The morning of the wedding, all the women did the water circuit, which was hysterical. I don't think any of us have laughed that hard in years - some of the jets are in a bit of weird spot, so prepare yourself! After that, my MOH and I went for hair and makeup at the spa. It took quite a while, as there's only one woman who does it, but she did a lovely job and we were both quite happy once we made some tiny adjustments ourselves. Araceli came to pick us up for the ceremony once we finished up and the photographer had taken a few getting-ready shots, and everything went really smoothly from there. The ceremony site was perfectly decorated, the ceremony went off without any trouble, and the reception was absolutely gorgeous. They do a fantastic job of setting everything up, and we were all thrilled. In retrospect, we should have paid for an extra hour at the palapa, as we had to wrap up around 10 and the disco was pretty much empty still at that point. We ended up leaving there and heading to the lobby bar for some drinks and having a great time anyway. The marriage certificate was dropped off in our room a day after the wedding. One thing future brides should consider is hiring an external photographer. We hired Sascha Gluck (cancunphotos.net) for two hours and were incredibly happy that we did, especially once we saw the quality of the resort photographer's work. He had taken around 100 shots, and we were able to choose 10 as part of the wedding package. Narrowing it down was NOT a hard job, unfortunately. He did get a few photos worth keeping, but I would have been devastated if that was all we had. Sascha, on the other hand, did fantastic work and actually worked out to be cheaper than buying the resort photographer's basic package. The resort itself was great. We all had a great time, and I would go back to the Grand Sirenis in a heartbeat. I found the BDW thread to be a great resource when I was planning, so I thought I should chip in here. Feel free to message me with questions.