Hi Anabrina! Im sooooo with you on this situation....I have had the same experience...These people in Miami have made my wedding planning so much more stressful...This is supposed to be such an exciting time and it has ended up to be a nightmare...I finally got reassigned a new person in Miami who has been okay..But honestly, the one person who has been wonderful has been Kalena in Mexico...Without her, I dont think I would be going through with his wedding there....If you dont mind me asking,who was your WC?