ladylight

WOW, I have been following this thread and from this point on, and I must say that Excellence's customer service level just dropped about 10,000 percent. Perhaps they need an example about the power of social media and how viral networking is. I remember watching a youtube video about United Airlnies customer service mishap.... United mishandled a guitar and ended up breaking it, I can't remember the details exactly but they completely BLEW HIM OFF... 10 million visits later United's PR BLUNDER was well known and is being used by PR firms worldwide to showcase the power of Social Media in support of Customer Service. Ok, back on subject....We are talking about the hospitality industry, right? It takes years to make successful products and micro-seconds to ruin a reputation... I hope that the PR / Marketing staff of Excellence is paying attention here. If not, they have a hard hard road ahead if they think they are going to be making decisions like this one. I feel for this couple here who has as he puts it "is settling to stay for the wedding because literally, their options are limited being only a few months away from their date, hands tied"...I just try to put myself in their shoes and its a nightmare, literally my wedding planning nightmare. BDWF is a huge resource for brides. Reading about this on Trip Advisor too...wow TA is a huge resource (apparently Excellence doesnt realize their actions are transparent). Perhaps a little SEO with complaints like these archived FOREVER may make an impression...Could it be possible Excellene was thinking that their clients don't use the internet to plan their wedding....anyway, i digress and move on from Excellence as our choice for a hotel. No contract for their wedding clients, umm really?