Quote: Originally Posted by natalie ann Yes we are in a panic, we have 60 guests all with booked airfare to Cancun airport.
The wedding is Jan 31, 2009. We booked last May. Very little contact from Karisma resorts. Hi there - it's official that the start date isn't until February 1st. The hold up is apparently somethings in customs haven't cleared for the spa and restaurants.
The resort will move your wedding and your guests to another resort if this is the case (and may be the case with mine too). You need to get on the phone with your TA and your rep at the resort and speak to them immediately and get IN WRITING where your backup is - otherwise they will probably just stick you anywhere. If you have kids coming it will most likely mean that you are going to have to go to the Sensatori or the Beach, but they may be willing to accommodate you in the other ones too given that they had to push it back. Given that your wedding is so close to the opening date, I would try and fight for it though, see what they say.
To my knowledge they haven't started moving weddings yet, but they will if they have to and it is better to get your second choice nailed down and try and get comped for the inconvenience sooner rather than later!
I will let you know when my TA gives me any updates - she is in constant contact with them and I get weekly reports.
Thanks!
E