minasian34

Sooo here I go... I recently got back from Dreams Cancun where my wedding was supposed to be! As soon as I arrived to Dreams Resort I was greeted with much kindness. I expected to hear from Claudia a day after I arrived which I did not. So I contacted her myself. Our appointment was made for the next day at 10 am. My husband and I arrived on time and waited 45 min. for Claudia to show up. Once she did we went into the business center and got our wedding details squared away. Our rehearsal was Sat 6/26 @ 3pm. We all showed up but the rain started to pour (Hurricane Alex) .. So she stated the wedding would have to be moved inside the next day which was no problem.. She gave me 3 options to where I could have my ceremony. First one was in the lobby where they would make it private just for me and my 65 guests. The second one was the Himitsu restaurant where they would clear out for our wedding party as well. Lastly, was the nightclub which was an absolute NO! So we decided on the lobby which we thought would look pretty because of all the different colors.. So we did our run through with Claudia no where to be found. She came and stated we can no longer have it in the lobby. So then we chose Himitsu she then stated no for that as well. So I asked her what my other options were. She told me the only option they have is the nightclub!! I was horrified!!! I asked her to speak to a manager. Let me tell you apparently Dreams Resort managers will not come out and talk to guests!!!! So I told her I would like my entire invoice refunded back which they agreed to. I would not receive that until Monday because of there accounting department. So I told her thats not a problem I will need something in writing. She finally provided me with the written form. So right after that I went searching for a hotel who would accommodate my needs. Krystal hotel ended up accepting my offer which was amazing. I saved $4000 by having it there and it turned out fantastic!!! ALMA is amazing and actually has her own office can you believe that the wedding coordinator has her own office hahahha!!! Everything was included from DJ MANANA to a 5 course meal!!! Our friends and family were so pleased... P.S. For those who were discussing how dreams over booked there rooms due to expedia is wrong.. I had 10 guests moved to hyatt and they booked through my travel agency 6 months in advance!!!! They absolutely had the worst customer service!!!

Hi Ladies! I am also having my wedding at Dreams Cancun on June 27.. I am having trouble getting in touch with the wedding coordinators as well. I have some questions if any of you can help me that would be fantastic! Photographer/videographer did you guys use Juan Navarro? Does anyone have any other suggestions? Adding and extra our to reception: I was quoted $15 per person plus taxes. It seemed very steep due to the fact that I have 75 people going. The extra hour does not include anything just the location. Also are any of you using the florist they have in house or do you have any suggestions on florist out of the hotel. Thanks for your help!!!