jsl714

My post only contains the truth and my personal experience with this company. I am only writing to warn potential future customers so they can protect themselves from having to deal with this company in the future. I rented a few items from Anneliese Banniger, owner of this "company", for my wedding in July. She was initially very enthusiastic and warm when I expressed interest. I gave a deposit of about 30% when I met with her. It then took me a week to receive an invoice for the amount that I paid and then when I wanted to make some changes to my order, she was not responsive at all. She either did not respond or promised to send me invoices and never followed through. 3 weeks before the wedding, I contacted her to pick up my items. She said she was going on vacation but she would arrange for someone to be there so that I could pick up the items. She said she would send me an email with my balance outstanding and the contact information and location for pick up. This all sounded great but I never received the email. A week later, I called her to follow up and she said she would send me all the information in "20 minutes". 2 hours later, I still didn't receive anything and we called back. She told us to come the next day to pick everything up and thank goodness we were able to do so on such short notice. After driving 1 hour to Oakville, she told me she didn't have all the jars I ordered (we were missing just over 50 jars) but she said she would deliver them to our venue on our wedding day. I trusted her and paid her the full amount for all the items including the yet to be delivered jars in cash. On our wedding day, my coordinator told me she couldn't find the jars that were supposed to be delivered by Anneliese. She called her many times but no one picked up and the voicemail was full. She and the waiters searched high and low at my venue and could not locate them. We had to improvise last minute and find other items to use. I called Anneliese after the wedding and she said that she had a delivery slip that said the items were delivered to my venue and a person named "Mark" signed off on the delivery at 11:30am. I emailed my venue and the coordinator said no one by the name of Mark was on their payroll. I called Anneliese again and she said "Oh, I have a slip that it was delivered to the street of my venue but maybe not the venue itself - it could have been somewhere else". I then got an email from her saying they "recovered the jars" but I have yet to see the "signed delivery slip", speak to "Mark", or hear about where they allegedly picked the jars up from. She couldn't tell me where they were dropped off at but somehow have the jars back in her possession. My guess is that she never had the quantity of jars I ordered in the first place but charged me for them anyway and never had any intention of delivering them. Again, this is only my best guess at what happened. We will never know the truth at this point. I then told her I wasn't delivering the other rental items back to her since she failed to live up to her end of the bargain and she accused me of using the undelivered jars as an "excuse" for not returning the items. Actually, it is the exact reason. She said she would refund me for the jars but wasn't going to send a crew out to pick up the items. To this day, I have yet to see a refund. I sent her an email after our conversation saying that if she wanted her items back she would have to come to pick them up and I also expect my refund back for the jars. I only asked for a refund of the undelivered items and not everything which I thought was reasonable. Any reputable company that knows how to run a business would be apologetic and offer to refund the entire amount. In this case, I have also yet to hear any sort of apology from her. In the midst of this, I wrote a review on Yelp which has since been taken down. In her response to my email, she threatened me with legal action if I did not take my reviews down. We set a date to meet to transfer the items back to her and I expressed that I expected my refund. When we met yesterday, she did not have the money with her and I refused to give her back the items. She physically opened my car door and tried to forcefully take the items back. I slammed the car shut and asked her not to touch my car. I also informed her that she is trespassing and asked her to leave. She stood in front of my car and would not let me leave. She then proceeded to call the police to report her items "stolen". She clearly has no grasp of the law since this is entirely a civil matter at this point and the police (a) were not coming any time soon and ( once they got here they wouldn't be able to do anything about it. We waited with her for the police to arrive but after an hour, my husband and I decided that despite our rage, it wasn't worth it and that I couldn't waste my time any longer. We offered to give her the items back without the money. She asked us to drive it towards her because the police told her to get off our private property and so we did. She asked us to unload everything and put it on the curb but we refused and insisted she move it herself. She then asked me to call the police to tell them they no longer needed to come. Yes, you read that right. She called the police on us then asked us to call them back to tell them that they no longer needed to come. She then said we would be receiving a letter from her lawyer offering to give us our refund for the undelivered items if we agreed to take no further legal action against her and to remove all negative reviews of her company. Since we never received the letter like we were promised (no surprise there), I can share this with you. Even if we had received such a letter, there is no way I am relinquishing my right to sue her for damages or my right to free speech. Everything contained in this post about my story is true and does not constitute libel or defamation. Any censorship will be regarded and treated as a infringement of my Charter right. Good luck, Anneliese - I hope to keep you on your toes at least for the next two years during which the limitation period on my right to sue you runs.

My post only contains the truth and my personal experience with this company. I am only writing to warn potential future customers so they can protect themselves from having to deal with this company in the future. I rented a few items from Anneliese Banniger, owner of this "company", for my wedding in July. She was initially very enthusiastic and warm when I expressed interest. I gave a deposit of about 30% when I met with her. It then took me a week to receive an invoice for the amount that I paid and then when I wanted to make some changes to my order, she was not responsive at all. She either did not respond or promised to send me invoices and never followed through. 3 weeks before the wedding, I contacted her to pick up my items. She said she was going on vacation but she would arrange for someone to be there so that I could pick up the items. She said she would send me an email with my balance outstanding and the contact information and location for pick up. This all sounded great but I never received the email. A week later, I called her to follow up and she said she would send me all the information in "20 minutes". 2 hours later, I still didn't receive anything and we called back. She told us to come the next day to pick everything up and thank goodness we were able to do so on such short notice. After driving 1 hour to Oakville, she told me she didn't have all the jars I ordered (we were missing just over 50 jars) but she said she would deliver them to our venue on our wedding day. I trusted her and paid her the full amount for all the items including the yet to be delivered jars in cash. On our wedding day, my coordinator told me she couldn't find the jars that were supposed to be delivered by Anneliese. She called her many times but no one picked up and the voicemail was full. She and the waiters searched high and low at my venue and could not locate them. We had to improvise last minute and find other items to use. I called Anneliese after the wedding and she said that she had a delivery slip that said the items were delivered to my venue and a person named "Mark" signed off on the delivery at 11:30am. I emailed my venue and the coordinator said no one by the name of Mark was on their payroll. I called Anneliese again and she said "Oh, I have a slip that it was delivered to the street of my venue but maybe not the venue itself - it could have been somewhere else". I then got an email from her saying they "recovered the jars" but I have yet to see the "signed delivery slip", speak to "Mark", or hear about where they allegedly picked the jars up from. She couldn't tell me where they were dropped off at but somehow have the jars back in her possession. My guess is that she never had the quantity of jars I ordered in the first place but charged me for them anyway and never had any intention of delivering them. Again, this is only my best guess at what happened. We will never know the truth at this point. I then told her I wasn't delivering the other rental items back to her since she failed to live up to her end of the bargain and she accused me of using the undelivered jars as an "excuse" for not returning the items. Actually, it is the exact reason. She said she would refund me for the jars but wasn't going to send a crew out to pick up the items. To this day, I have yet to see a refund. I sent her an email after our conversation saying that if she wanted her items back she would have to come to pick them up and I also expect my refund back for the jars. I only asked for a refund of the undelivered items and not everything which I thought was reasonable. Any reputable company that knows how to run a business would be apologetic and offer to refund the entire amount. In this case, I have also yet to hear any sort of apology from her. In the midst of this, I wrote a review on Yelp which has since been taken down. In her response to my email, she threatened me with legal action if I did not take my reviews down. We set a date to meet to transfer the items back to her and I expressed that I expected my refund. When we met yesterday, she did not have the money with her and I refused to give her back the items. She physically opened my car door and tried to forcefully take the items back. I slammed the car shut and asked her not to touch my car. I also informed her that she is trespassing and asked her to leave. She stood in front of my car and would not let me leave. She then proceeded to call the police to report her items "stolen". She clearly has no grasp of the law since this is entirely a civil matter at this point and the police (a) were not coming any time soon and ( once they got here they wouldn't be able to do anything about it. We waited with her for the police to arrive but after an hour, my husband and I decided that despite our rage, it wasn't worth it and that I couldn't waste my time any longer. We offered to give her the items back without the money. She asked us to drive it towards her because the police told her to get off our private property and so we did. She asked us to unload everything and put it on the curb but we refused and insisted she move it herself. She then asked me to call the police to tell them they no longer needed to come. Yes, you read that right. She called the police on us then asked us to call them back to tell them that they no longer needed to come. She then said we would be receiving a letter from her lawyer offering to give us our refund for the undelivered items if we agreed to take no further legal action against her and to remove all negative reviews of her company. Since we never received the letter like we were promised (no surprise there), I can share this with you. Even if we had received such a letter, there is no way I am relinquishing my right to sue her for damages or my right to free speech. Everything contained in this post about my story is true and does not constitute libel or defamation. Any censorship will be regarded and treated as a infringement of my Charter right. Good luck, Anneliese - I hope to keep you on your toes at least for the next two years during which the limitation period on my right to sue you runs.