StephanieV

I AGREE 100%!!! We used Wendy, and she was AWESOME! Before we signed a contract with her, we had talked to the Resort TA, as well as FIVE other travel agents, and Wendy not only offered the lowest price and best package, but she was also the most friendly and on-the-ball! Every one of our guests that used her had nothing but fantastic things to say about their experience with her. Not only did she do a great job with all of the reservations, but she actually goes to the Cancun/Riviera Maya area frequently, so she had lots of helpful tips about things to do down there! We did have a few guests that chose to NOT to book through Wendy, and book their trip on their own, and they all had issues. One of them didn't get the kind of room they thought they were getting, one of them ended up in a building all the way across the resort from the rest of the guests (and I had to have them moved closer to us on the 2nd day of the trip, after they had already unpacked!), and the two other groups that didn't use Wendy never bothered to set up their own shuttle service (since Wendy just automatically did that for everyone who booked through her)... so they ended up taking taxis from the airport which cost almost twice as much as a shuttle. Everyone who DID book through Wendy, however, had NO problems! Everything was taken care of, they all felt they had been given enough information to be really prepared, and they didn't have anything go wrong with any reservations. Yay, Wendy!

We got married in the Riviera Maya, and used Wendy Hicks ([email protected]), who is one of the BDW travel agents. She was FANTASTIC! We decided to use her because we didn't want to deal with collecting money, or making sure everyone had their rooms and shuttles booked, etc. Originally we were just going to book through the resort's travel agent, but we wanted to get the best deal for our guests - and when I price compared with the resort TA, Wendy, and 5 other Travel Agents, we found that Wendy offered the best price (AND seemed the nicest and most on-the-ball!). ALL of our guests that used her had nothing but great things to say! She took care of everything for them, made sure they had all of the information they needed, and that they got where they needed to be on time. A few of our guests didn't use our TA... they were able to get a slightly better deal through Travelocity, because they could book their flight and their room as a package, and it got them a better deal. However, they only saved about $100-$200/group of 3, and in the end it was more of a hassle for them, because they ALSO had to set up their own shuttles to and from the airport, and they didn't get put in the same block of rooms as the other guests. Halfway through the booking period, when some of our guests had already booked, Wendy was able to negotiate an even BETTER deal with the resort, and she saved everyone over $100/couple. The guests who had already booked were refunded their savings. It was a great thing to be able to tell everyone in the midst of planning "Hey - our wedding just got cheaper!" Not only was Wendy fantastic, but the vendor she uses for the shuttles was also great. They picked us up at the airport with a heart-shaped sign, got us in a shuttle, and on the way to the resort gave us a ton of really helpful information about tourist attractions. We even arranged with them to drive our group to Tulum the next day - and they showed up with coolers full of ice and beverages in the air conditioned vans. I would say DEFINITELY go with a Travel Agent. It will cut down on the amount of questions you have to deal with, you can just send them straight to your travel agent, and it will ensure that everyone gets their reservations correct. It was definitely a nice thing to NOT have to worry about that portion of the trip/wedding. Yay, Wendy!!!